Network Support Technician

ITConnect is a premier provider of enterprise-class IT design, consulting, and assessment services. We specialize in providing effective IT managed solutions that reduce the total cost of ownership of client network environments while enhancing systems reliability and productivity.

We are looking for an enthusiastic network support technician to join our dynamic team. Your primary focus will be working with our projects team on client systems. Your support duties will involve all aspects of a Windows server environment, Azure AD, backup systems, LAN and WAN networks, server virtualization and client specific systems. Your extensive communication skills will assist you in keeping our clients updated, informed, and content.

**Responsibilities**:

- Respond to escalated service desk tickets
- Maintain and configure monitoring system used to check critical servers and systems.
- Installation, configuration and administration of Windows, VMware, and Hyper-V environments.
- Advanced Active Directory support
- Perform virtual, base server builds and upgrades in a timely manner.
- Respond rapidly and accurately to break-fix escalations when production systems have failed.
- Work with our IT team implementing new software and hardware technologies.
- Perform IT project work as assigned
- Maintain accurate documentation of client networks, resolved issues, and client information
- Identify and suggest possible improvements on established procedures.
- Deliver customer experience that meets and exceeds client expectations

Required skills:

- Customer Focus
- Excellent communication skills
- Ability to work in a team, and work independently
- Ability to work effectively under pressure
- Excellent problem-solving skills
- Accountability and Dependability
- Ethics and Integrity
- Excellent documentation and organization skills
- Exceptional multi-tasking abilities and prioritization skills

**Experience**:

- At least 2-3 years of Microsoft desktop and server environment, Active Directory, Azure AD, VMWare, and Networking including SonicWALL, FortiGate and Cisco.

**Education**:

- Completion of a university or a college program in computer science, network administration, Web technology or a related field.

Job type: Full-time, Permanent, 8 hours shift, Monday to Friday.

Business address: 210 - 5000 Bridge St, Delta BC, V4K 2K4

Language of work: English

**Benefits**:

- Dental care
- Extended health care
- Group Insurance
- Paid time off
- Vision care

Wage: $65,000 - 75,000 a year

Please note only Canadian Citizens and permanent residents will be contacted for the opportunity.

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Ladner, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)