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Inside Sales
3 weeks ago
Overview
Under the direction of the Inside Sales Manager, the Counter Sales Representative is responsible for taking care of customer demands (i.e., product information, quotation request, order entry, and customer returns) from beginning to end; received directly or indirectly from the customer or via the Outside Sales Representatives. Additionally, as a member of the Inside Sales Team, their include working with and supporting the Order Desk Team when required.
**Responsibilities**:
**Core Responsibilities**:
- Accurately enter customer requests for quotes, orders, and returns into IMS’s ERP system as requested by customers and management;
- Provide accurate information to customers and troubleshoot when required;
- Provide customers with a positive experience delivering the best possible service with complete solution alternatives that includes involving peers and specialists;
- Put away stock
- Complete all assigned duties from the “Daily Counter Checklist”
- Coordinate customer returns with the customer and our vendors to minimize the negative impact to the customer and vendor while maximizing profitably for Independent Mechanical Supply;
- Work cooperatively with Inside Sales peers and with other individuals and departments within the Company;
- Participate and support all Inside Sales promotions;
- Develop relationships with vendors that will create favourable business conditions (greater margin and accurate delivery dates) for Independent Mechanical Supply;
- Develop relationships with customers that positions Independent Mechanical Supply as their first choice for purchasing material;
- Work with other departments (Heating/Project Quotations/Order Desk/Warehouse) to ensure customers’ orders/quotes are timely completed to our best ability and accuracy;
- Following up on customer orders and helping to maintain and update the “Open Order Report”
**Secondary/Less Frequent Responsibilities**:
- Support the Order Desk Team when required
- Participate in learning opportunities to enhance individual skills and the efficiency of the Inside Sales Team
Other
Other duties as assigned
Mandatory Requirements
- Years of Industry Experience (plumbing and heating product knowledge): 2+
- Education: High school diploma
- Skills and Abilities:
- Able to enter orders on the computer proficiently
- Excellent customer service skills
- Able to communicate with customers professionally and effectively both in writing and verbally
- Ability to manage multiple priorities in a deadline driven fast paced environment
- Able to be highly organized, efficient and to pay attention to detail
- Ability to work one half Saturday a month
Nice to Have
Basic Excel, AS400 experience
