Housekeeping Supervisor

**Housekeeping Supervisor**
**Department: Housekeeping**
**Reports to: General Manager**

**General Description**:
The Housekeeping Supervisor is part of the Cathedral Lodge housekeeping team responsible for maintaining the cleanliness of guest accommodations, lodge and grounds. The Housekeeping Supervisory is accountable for; training team members, maintaining linen and cleaning supplies inventory, scheduling, maintain a wage and expense budget and ensure all areas of the guest rooms, lodge and surrounding areas are kept in immaculate condition. The Housekeeping Supervisor is expected to attend weekly supervisor’s meetings, be committed to creating / maintaining a strong team-oriented work environment, as well as, have a strong working relationship with the General Manager, VP of Hotels & Ownership. This position is a working team member of the housekeeping department.

**Essential Duties and Responsibilities**:
**Housekeeping Operations**
- Ensure quality guest experience by providing consistent and efficient service and highest level of cleaning on a consistent basis,
- Supervise the performance of Housekeeping Attendants and general cleaning and take appropriate action to correct deficient conditions, behaviour, and work practices,
- Inspect guest cabins, guest areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security,
- Responsible for marking & grading guest rooms for bonus purposes,
- Ensure schedules for team members meet requirements of the lodge and guest arrivals/departures,
- Promote outstanding Guest relations, ensure all guest comments from Front Desk are communicated to team members and recognition is on a daily basis, as well as,
- Monitor and handle guest complaints/comments and guarantee a seamless guest experience,
- Accommodate guest requests for Housekeeping items or additional supplies in a timely and courteous manner.
- Communicate consistently, promptly and daily with Maintenance and Front Desk team and to ensure total guest satisfaction is met and/or exceeded,
- Ensure system in place for Housekeeping team for all lost and found items to Front Desk,
- Maintain a clean and organization housekeeping room,
- Actively promote a safe work environment. Promote “Safety First”,
- Promote the use and purchase of environmentally sensitive cleaning products/procedures,
- Follow all procedures outlined in the emergency manual,
- Performs additional responsibilities, as requested by the VP of Hotels and General Manager.

**Leadership & Development**
- Maintain strong communication & relationships with all Cathedral Mountain Lodge departments,
- Prepare weekly work schedules and effectively schedule to trends in occupancy and departmental demands,
- Develop an effective departmental team by completing orientation of new team members, individual performance reviews and identifying training needs,
- Conduct mid-season performance reviews, in partnership with General Manager and HR Dept.,
- Follow up with team on a daily basis about uniform and appearance guidelines as set out in the Rooms and Grounds manual,
- Provide timely and effective feedback to team and General Manager regarding any performance issues. Report all disciplinary action to HR.
- Lead informal daily briefings to set goals and motivate team, set out tasks and check lists,
- Encourage a positive, team-oriented working environment. Solicit, listen and deliver on the needs/requests of the Housekeeping team for any improvements for the department,
- Be knowledgeable and promote Moraine Lake Lodge, Cathedral Mountain Lodge Banff National Park & surrounding areas.
- Develop a strong working relationship with suppliers and vendors,
- Attend weekly manager meetings, contribute meeting ideas and participate actively,
- Obtain and share knowledge of Moraine Lake Lodge, Cathedral Mountain Lodge and Banff National Park information and history with team members and guests.
- Financials
- Responsible for maintaining inventory levels of linen, supplies and purchasing accordingly,
- Accountable for controlling labour and supply expenses for the housekeeping department,
- Control labour & department expenses as set out in the budget, monitored on a daily basis and communicated to General Manager.

**Safety Responsibilities**
- Maintain a clean and organized housekeeping room,
- Follow all procedures outlined in the Lodge Emergency manual,
- Follow work safety and WHMIS guidelines,
- Actively promote a safe work environment,
- Take reasonable care to protect your own, co-workers and guests’ health and safety,
- Know and follow all Capilano Group’s health and safety policies and procedures,
- Ask for further training before taking on any task that you are unsure of or have not been trained on,
- Cooperate with the JOHS Committee and any person carrying out Occupational Health and Safety duties,
- Use protective clothing, devices and equipment provided and find out what protective equip