Sport Program Coordinator

**Organization Overview**:
At Vivo we are a charitable enterprise on a mission to raise healthier generations in Calgary and beyond. We want Canadians of all ages to achieve their optimal health at home, school, work and play. We’re creating local, evidence-based solutions to support individuals and whole communities be more active and connected by charting a course to make 10% shifts - shifts in people’s lifestyles, shifts in the care and design of communities and shifts in decision making at organizational and government levels.

With the support of new experiences and innovative built environments created with and for the community, their success stories will be proof of our mission in action. They’ll serve as powerful motivation for others, in Calgary and across the nation, to make their own changes for life.

**Role**:
As **Sport Coordinator **you will assist with the co-creation, development, resourcing, delivery, evaluation, performance and evolution of the Skating & Camp experiences. You will create and connect with our customers, community and employees in ways that are impactful in driving and advancing our cause. You will participate in re-imagining, overseeing and evolving the functions of the skating & camps team and bring Vivo experiences to life. You’ll mentor the team to deliver strong results and impact.

**Reports to**:Skating - General Manager; Camps - Schools & Camps Manager

**Responsibilities**:

- Assist the manager with aspects of skating, climbing, and camp offerings including business cases, curriculum and play based experiences, school activity days and participation in the delivery of special events.
- Take the lead on responding to customer inquiries to resolution.
- Build strong relationships with our skating, climbing & camp audiences to determine their needs, what they value and translate learnings to the team.
- Participate in re-imagining the experience development process through a service design thinking lens and then implement and build capacity in the skating, climbing and camp teams to do the same.
- Participate in the preparation and delivery of appropriate presentations on products and services to members.
- Foster an active, social, inclusive and engaging learning environment for children and families.
- Perform camp, skating & skating administration duties including:

- Managing waitlists and enrolments.
- Assist instructors with the completion of necessary forms and e-forms on the first day including: talent release form, field trip forms and safety waiver forms
- Assist the instructors with the sign in/sign out processes
- Complete weekly inventory of equipment and supplies
- Complete any accident and injury report forms
- Facilitate communications with parents, staff, participants, and direct supervisor
- Respond to parent/guardian concerns in a professional manner
- Create daily, weekly, and monthly staff and activity schedules
- Participate in championing Vivo at special events i.e. everybody plays, open house, community events, etc.

Leadership
- Assist the Schools & Camps Manager and General Manager with recruiting, mentoring, developing performance, targets and the day-to-day performance management of the instructors utilizing Human Resources best practices to ensure a high-performing team.
- Lead and provide clear direction and expectations to the skating & camp instructors on roles and responsibilities and empower and hold the team accountable for achieving established work-plans and targets through the regular follow-up, feedback and coaching.
- Be accountable for the development, progress and evaluation of work-plans and performance targets for the skating, climbing & camp teams.
- Participate in the assessment, revisions, and revamping operational policies, procedures and training manuals to ensure they are aligned and support business and team practices.
- Assist in regular scheduling and payroll for the skating, climbing and camp instructors.
- Observe programs daily to ensure that Vivo values are being upheld throughout the delivery of all offerings by engaging in skating, climbing & camps daily by remaining accessible and visible to parents, children, and instructors.
- Lead weekly / monthly debriefs with the teams and report back to your direct supervisor.
- Champion of the Vivo Instructor certification instructing and mentor instructors.

Financial
- Oversee all aspects of skating, climbing & camp offerings in Avocado including managing waitlists, participant payments and customers’ accounts, planning, programming, and inputs into the software.
- Assist with the development of the skating and climbing budget and understand and monitor key components that influence targets.
- Work alongside the Manager to promote skating, climbing and camps and provide accurate communications to current & future program participants & their families.
- Demonstrate an upbeat, approachable and engaging personality to create a sense of community in all prog