IT Manager

**Why Homes Alive Pets?**

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff - it's a belief in a higher standard for pet care. Our stores are community hubs - somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

**Our Mission is to add value to every life.** When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

**Job Title**

IT Manager

**Direct Report**

VP of Operations & Human Resources

**Department**

Operations

**Location**

5625 104 St NW Edmonton, AB T6H 2K1

**Summary**

The IT Manager is responsible for overseeing the organization's technology infrastructure and ensuring the secure and efficient operation of all IT systems. This role involves developing and implementing IT policies and procedures, managing technology projects, and providing strategic direction to support the organization's goals. The IT Manager is also tasked with maintaining and upgrading hardware and software to ensure optimal performance and reliability.

To ensure success as an IT Manager, you should possess strong technical proficiency, be a strategic thinker, excel in project management, and enjoy performing both hands-on technical work and leadership responsibilities.

**Qualifications**
- 3+ years work experience in Information Technology
- Experience with ERP (Enterprise Resource Planning) setup and management is an asset.
- Experience in managing both hardware and software is an asset.

**Core Competencies**
- **Project Management**. Proven ability to plan, execute, and oversee IT projects, ensuring timely delivery within budget and meeting organizational objectives.
- **Strategic Thinking**. Ability to align IT initiatives with business goals, developing long-term strategies to enhance organizational performance and drive innovation.

**Behaviour & Skills**
- Excellent time management & organization
- Excellent attention to detail
- Excellent teamwork & collaborative abilities
- Ability to remain up-to-date on advances, trends, or issues in the wider hardware and software industry.
- Strong communication and interpersonal skills
- Trustworthy & positive attitude
- Typing speed of 60+ wpm

**Responsibilities**:
**Hardware Management & Maintenance**
- Ordering new hardware as needed, including new computer systems, and overseeing maintenance for current computer or technology systems.
- Basic monitoring, repairing, and physical cleaning of hardware.
- Identifying, purchasing, and organizing technology and tech accessories, including cables, computers, and parts.
- Keeping track of all computers and devices and maintaining accurate naming system.
- Prepare laptops for remote workers
- Overseeing digital tag products and overall system.

**Retail Management Software Responsibilities**
- Managing and configuring assigned permissions in retail management software.
- Overseeing retail management software server and troubleshooting problems when issues arise.
- Ensuring clients are connecting to and communicating with central servers.

**Microsoft Suite Management**
- Overseeing accounts management on Microsoft 365.
- Managing company security policies, including firewall policies, as well as monitoring technology sign-in alerts.
- Coordinating requirements for setting up employees with personal devices on the HAP network.
- Troubleshooting issues across the Microsoft suite, including One Drive.
- Managing and updating all group memberships and server scripts, including adding individuals and devices to server scripts.

**General IT Tasks**
- Overseeing VOIP system management.
- Troubleshooting staff IT requests, which may cover a large variety of possible areas, including account issues, POS issues, and general systems issues.
- Installations of store operations, POS, and HQ manager software.
- Assisting in investigating records relating to thefts and accidents, including going through CCTV footage and providing police with video evidence.

**Schedule**
- Full-time (40 hrs/week); Monday to Friday
- In-office role
- Travel required to store locations as needed.
- Must have availabil