User Support Technician

2 weeks ago

Cornwall, Canada Regweb Consulting Services Inc. Full time

Work Term: Permanent
- Work Language: English
- Hours: 32 to 40 hours per week
- Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: 2 years to less than 3 years
- or equivalent experience
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
**Supervision**:

- 3-4 people
**Certificates, licences, memberships, and courses**:

- Network+ Certification
- Certified Management Consultant (CMC)
**Computer and technology knowledge**:

- Android
- Information Technology Infrastructure Library (ITIL)
- Shell script
- MAC
- Linux
- JavaOS
- Device drivers
- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- File management software
- Security software
- Word processing software
- Mail server software
- Communication software
- Image editing software
- Programming software
- HTML editing software
- Web service design
- Computer-aided design (CAD)
- .NET
- C#
- C++
- JavaScript
- MS Office
- Oracle
- SQL
- SharePoint
- Spreadsheet
- TCP/IP
- Visual Basic
- Wireless networks
- XML
**Security and safety**:

- Bondable
- Confidential security clearance
- Criminal record check
**Transportation/travel information**:

- Own transportation
- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
**Own tools/equipment**:

- Computer
- Printer
- Internet access
- Cellular phone
- Pager
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Screening questions**:

- Are you available for shift or on-call work?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- What is the highest level of study you have completed?
**Financial benefits**:

- As per collective agreement
**Long term benefits**:

- Other benefits
**Other benefits**:

- Free parking available
- On-site amenities
- On-site housing options
- Team building opportunities
- Parking available

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