Youth Support Worker

**OUR ORGANIZATION**:
When you join Wyndham House, you join a team of 50 full and part-time employees who deliver urgent services that our city’s youth rely on every day. Together, we are bringing to life Wyndham House’s goal to prevent, reduce, and end youth homelessness in the City of Guelph and Wellington County. Our organization is focused on providing inclusive services and care for our most vulnerable community members, aged 16 -24.

**POSITION**: Youth Support Worker, Full-time

**HOURS**:Rotating Continental Shift, 2 weeks Day (7 a.m. - 7 p.m.) followed by 2 weeks Overnight (7 p.m. - 7 a.m.) Must be willing to work both days and overnight shifts.

**REPORTS TO**: Supportive Housing Manager

**OBJECTIVE**:
Youth Support Worker will provide administrative and operational support for Wyndham House programs and is an integral part of creating a welcoming and inclusive environment for all clients, in addition to prioritizing safety and security.

**JOB SUMMARY**:

- Provide a welcoming, inclusive environment for our clients
- Follow policies and procedures to ensure the safety and security of all clients
- Implement onsite programming and support
- Assist clients with skills development, using a strength-based approach
- Participate in case management as identified
- Provide crisis and behavioural interventions

**HOW YOU WILL BE MAKING A DIFFERENCE**:

- Complete duties related to clients entering our Transitional Housing and Permanent Supportive Housing Programs
- Follow safety, security, and policy procedures while supervising spaces occupied by clients
- Respect clients' privacy rights and adhere to strict confidentiality policies and laws
- Respond to requests for information about support services available to young persons experiencing a housing crisis
- Maintain a standardized level of cleanliness for sites and related programing events
- Accurately record, complete, and file confidential client documents
- Participate in ongoing assessment of clients’ needs and strengths while working with Case Managers, in order to support the clients in reaching their goals and providing various supports with community providers
- Participate in our food and nutrition program; meal planning (i.e. create ingredient lists, grocery shopping, and meal preparation)
- Facilitate and record clients' access to medication
- Provide support and crisis intervention for clients experiencing physical and mental health emergencies
- Update personal needs allowance records on a weekly basis
- Execute fire and safety drills in accordance with government and organizational requirements
- Accurately document site security checks, petty cash, and shift inventory logs
- Participate in organization and individual planning meetings and implement changes
- Perform other duties as assigned by the Supportive Housing Manager
- Work a minimum 36 hours per week and maximum 44 hours per week

**QUALIFICATIONS**
- Passion and commitment to an inclusive workplace; respecting and valuing the diversity of every individual
- CYW diploma/ or related degree strongly preferred
- 2 - 3 years of residential care facility experience
- 1 - 2 year working with youth and/or marginalized populations an asset

**MANDATORY REQUIREMENTS**
- CPR / First Aid level C
- Criminal Reference Check, including vulnerable persons
- Must be willing to commute or relocate to Guelph, Ontario
- Wyndham House is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance._

Work Remotely
- No

**Salary**: $20.00 per hour

**Benefits**:

- Casual dress
- On-site parking
- Paid time off
- Wellness program

Schedule:

- 12 hour shift
- Day shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- GUELPH, ON: reliably commute or plan to relocate before starting work (required)

Shift availability:

- Day Shift (required)
- Overnight Shift (required)

Work Location: One location