Store Manager- Bayview Village Shopping Center

**STORE MANAGER**
**_Job Description_**

**Department**:Retail
**Reports to**:Country Manager
**Supervisory Responsibility**:Assistant Manager, Key Holders & Sales Associates

**Position Overview**
Store Managers oversee all aspects of store operations, including inventory management, sales performance, staffing, and customer service. The Store Manager will recruit, train, and motivate a high-performing team, provide ongoing coaching and feedback, and foster a positive work environment that promotes teamwork and collaboration. He/she must provide exceptional customer service, address customer inquiries and concerns in a timely manner, and implement strategies to enhance the overall customer experience.
**Key Responsibilities**
- ** Sales & Revenue Growth**
- Develop and execute sales strategies to achieve revenue targets and maximize profitability.
- Analyze sales trends and customer data to identify opportunities for upselling and cross-selling.
- Drive sales through effective merchandising, product placement, and promotional strategies.
- Optimize store schedules to achieve budget and SPH goals; live management of the schedule to react to business trends and manage payroll costs.
- ** Store Operations**
- **_ Inventory Management:_**_ _
- Follow, understand and execute all inventory handling procedures in a timely manner, including consolidations, recalls, markdowns and shipment receiving.
- Maintain accurate store inventory including movements, processing damages, mismates, and investigating negative on hands.
- Prepare for and conduct store inventory procedures.
- Communicate all product needs to Store Operations & Training Specialist.
- **_ Loss Prevention & Security:_**
- Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration.
- **_ Maintain Health & Safety Standards:_**_ _
- Follow all health & safety standards to maintain a safe work environment for all staff and customers including submitting incident reports as required.
- Ensure all store staff follow the ladder safety policy.
- **_ Store Set-up & Organization:_**
- Set up all areas of the store such as stockrooms, cash desks, communication boards and operational binders to standard.
- Keep all areas of the store organized, including stockrooms, POP storage, bathrooms, and store administration.
- **_ Communication:_**_ _
- Maintain all staff communication boards with current and up-to-date information
- Facilitate management and store meetings to align the team on sales and operational objectives and achieve budgets
- ** Team Management**
- Recruit, train, and motivate high-performing team members.
- Provide ongoing coaching and feedback to ensure that team members are meeting performance expectations and delivering exceptional customer service.
- Foster a positive work environment that promotes teamwork, collaboration, and employee engagement.
- ** Omni-Channel**
- Oversee and coordinate omni-channel operations to ensure seamless integration of online and offline channels.
- Coordinate the fulfillment of online orders, including picking, packing, and shipping, to ensure timely delivery to customers.
- Train team members on omni-channel processes and procedures, including the use of technology for order fulfillment and customer engagement.
- ** Customer Experience**
- Lead by example in providing exceptional customer service to all customers.
- Implement strategies to enhance the overall customer experience using the GEOX Service Model, including personalized service, product knowledge training, and customer engagement initiatives.
- Address customer inquiries, concerns and feedback in a timely and professional manner.
- ** Visual Merchandising**
- Ensure that all team members understand and implement corporate visual directives effectively.
- Maintain brand presentation by upholding visual standards consistently.
- Adapt store visual standards in response to business results while preserving brand integrity.
- Maintain physical store maintenance standards to create a functional, safe, clean, and brand -enhancing environment.

**Position Requirements**

**Education**:

- University/College Degree or commensurate retail experience

**Previous Experience**:

- Minimum of 5 years’ experience in retail management, with a proven track record of driving sales and delivering exceptional customer service (preferably fashion apparel/footwear).

**Required Skills**:
**Communication skills**:

- ability to clearly communicate & articulate key ideas and concepts with people at all levels of the business
**Solid people management & interpersonal skills** - proven ability to build positive relationships to coach staff with increasing sales performances and furthering retail career development
**Strong quantitative analytical skills**: can extract and interpret information to justify business decisions
**Strong computer and system skills** - proficiency in Microsoft Excel and P