Conference Services Manager

Are you passionate about hospitality and providing exceptional experiences? Do you thrive in a dynamic and fast-paced environment where every day is different? If you answered yes, Sun Peaks Grand seeks a dedicated and experienced Conference Services Manager to join our on-site team. This is an exciting opportunity to play a pivotal role in creating unforgettable conferences and events in the stunning backdrop of Sun Peaks in the heart of the breathtaking British Columbia mountains.

**Compensation Information**:
$65,000.00 per annum

**Physical Requirement**:
Medium, work activities include handling loads between 10 and 20 kg

**This job position requires physical presence at the designated location.**

**Accountabilities**:
**Business Development**:

- Manage accounts database and business details efficiently
- Utilize Opera Sales & Catering System for tracking and following up on accounts
- Develop action plans for Social and Events markets aligned with the annual sales strategy
- Identify and recommend prospective customers, ensuring follow-through on potential business
- Coordinate site inspections for community and hotel events
- Achieve and surpass revenue quotas on a monthly and yearly basis
- Engage in networking activities inside and outside the hotel to secure new business
- Maximize rates and NOI using ROI templates

**Solicitation**:

- Actively seek new business opportunities within established accounts
- Sell and reserve conference rooms, coordinating services for various events
- Negotiate and maximize up-selling and cross-selling opportunities across departments
- Quote and negotiate prices within established parameters
- Prepare and issue contracts and addendums as needed

**Relationship Management**:

- Act as the 'Service Champion' for conference services, providing excellent hospitality
- Serve as a liaison between the hotel and groups, ensuring smooth event execution
- Manage customer communications and execute event planning for group bookings
- Provide exceptional customer service and knowledge of hotel facilities to potential clients
- Conduct pre
- and post-conference reviews with clients
- Foster professional communication with all departments
- Assist the sales team in acquiring and closing business
- Support hotel service and relationship strategy to drive customer loyalty
- Develop relationships within the community to expand client base

**Departmental Execution & Planning Excellence**:

- Plan group food and beverage events, ensuring compliance with regulations
- Act as onsite contact for assigned groups, producing necessary documentation
- Lead meetings to provide an operational overview of upcoming events
- Monitor and manage contracted room blocks
- Enforce contractual policies
- Attend pre-conference meetings to confirm details
- Ensure special arrangements are documented properly

**Team Commitment and Collaboration**:

- Collaborate with resort leadership to enhance group event offerings
- Monitor trends in group food & beverage, technology, and service delivery
- Effectively communicate guest feedback to leadership
- Represent the Director of Sales as needed
- Manage the conference events planning team
- Encourage growth and development of team members
- Empower teams to improve guest service performance
- Follow hotel policies and procedures
- Collaborate with remote group sales team members
- Ensure group billing is coordinated with Finance
- Participate in Banquet and Event preparation and execution
- Actively participate in meetings and projects assigned by the Director of Events & Conferences
- Post-secondary education and preferably a Hospitality Management Degree or Post-Secondary Degree
- Minimum five years experience in hotel catering/sales, additional experience in the hospitality industry, an asset
- Demonstrated ability to plan and execute events effectively with attention to detail and organization
- Extensive food & beverage knowledge on the convention/banquet floor is necessary for familiarization of meeting room set-ups, exhibits, banquet set-ups, etc.
- Ability to create and effectively manage the change process in BEO, Group recap, and other event-related organization communications
- Energetic, outgoing with a positive attitude, driven to deliver elevated guest experiences
- Excellent upselling, negotiation and closing skills with effective communication, both written and verbal
- Focused, highly responsible self-starter and collaborative team player with the ability to deliver results in a time-sensitive environment
- Possesses technical skills with hotel booking systems, specifically Opera, is an advantage
- Advanced proficiency with office systems required, such as Microsoft Office and Excel
- Some knowledge of current hospitality industry trends, an asset
- Ability to work varied hours, meet with clients and participate in events, including, but not limited to, evenings and weekends

**Why join us?**

We are Canada’s second-largest ski area and