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Manager, Technology Operations

2 weeks ago

Toronto, Canada AscendantFX Capital Inc. Full time

**Manager, Technology Operations**

**About Ascendant**

Ascendant is a leading global payments provider, focused on the B2B cross-border payments space.
Ascendant is headquartered in Toronto Canada, with offices in the US, UK, and India. Ascendant’s
360-degree approach simplifies end to end payment processes, transparency, and currency risk management. We are an innovative company, partnering with over 2,000 financial institutions.

**Role Description**:
Oversee the Technology operations and infrastructure

**Location**:
Toronto, Canada

**Working Hours**:
Canadian Business Hours - 9AM-6PM EST

**Profile**:

- Proven track record of running tech operations compliant with SOC 1, SOC 2/ISO 27001, PCI,

GDPR (or equivalent) requirements
- Technically hands on, able to investigate/troubleshoot wide range of issues
- Excellent written and spoken communication skills

**Reporting To**:
Chief Information Officer

**Responsibilities Include (but not limited to)**:

- GRC Compliant Operation
- People Management - Manage a team of highly capable professionals - System

Administrators, Support, DBA, PM
- Backups, Plan, Execute, Monitor
- Asset Management, Hardware Purchase/Inventory, Software Assurance/Purchase/Inventory
- Risk Assessment
- DR - Monitoring & Readiness Testing
- Monitoring - Servers, AV, Computers, Access
- Incident Management - Review Tickets, Troubleshoot Issues
- Reporting - Weekly and Monthly Reports
- Documentation - Process, Technical
- Capacity Planning
- Network Management - Plan, Document, Monitor
- Server Management - Patching, Uptime Reporting, Health Monitoring
- Vulnerability Management
- Vendor/Customer Due Diligence
- Data Centre Relationship Management
- Budget Management

**NOTE**: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**What Would Make This an Easy Win**:

- 10 years in the industry
- Good understanding of cloud infrastructure such Azure, AWS, Google
- Good understanding of license requirements of Microsoft
- NIST framework
- Experience of managing audit, internal, external
- Understanding of banking and financial regulatory requirements

Please submit your resume and cover letter detailing your experience through the
Ascendant Careers page.
- We would like to thank all applicants for their interest, please note only those selected for an interview will be contacted._

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person