Benefits & Pension Administrator

2 weeks ago

Markham, Canada SE Health Full time

***:
The Benefits and Pension Administrator will support the Manager, Pension & Benefits in the administration of SE Health’s benefits/pension programs. This role plays an important part in contributing to employee engagement by providing exceptional customer service and accurate/prompt resolution to benefits/pension-related inquiries and concerns.

**POSITION RESPONSIBILITIES**:
**Activity A: Benefits & Pension Administration **(70% of time)**
- Complete monthly benefit and pension reviews to identify employees who meet eligibility requirements and prepare enrollment packages
- Complete daily benefits processing including enrollments, terminations and plan changes
- Enter benefits related data in the HRIS (PeopleSoft); ensure data is entered accurately and on a timely basis
- Administer the Leave of Absence (LOA) process and send benefits and pension communication
- Administer the Pre-authorized Debit (PAD) process and manage the benefits premiums reconciliation process with Payroll and employees

**Activity B: Customer Service (15% of time)**
- Act as the primary point of contact for all employee inquiries regarding benefits and pension program eligibility and enrolment
- Provide exceptional customer service and accurate/prompt resolution to employee concerns

**Activity C: Reporting (10% of time)**
- Benefits Terminations
- Change of Status
- New Hires
- Leave of Absence

**Activity D: Other (5% of time)**
- Participate in special projects and perform other duties as required
- Update and maintain the benefits and pension administration job aid

**QUALIFICATIONS**:

- Post-secondary education with 2 to 3 years of HR/benefits administration experience
- Excellent interpersonal and communication skills (both verbal and written) with the ability to interact with employees in a positive and professional manner
- Strong customer service orientation
- Strong Excel skills; experience with benefits/claims systems would be an asset
- Detail oriented with a strong sense of initiative and urgency
- Tact, diplomacy and ability to deal with sensitive and confidential information
- Ability to problem solve and a willingness to take initiative

**About Us**:
At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We’re a great place to work, and we hope you’ll join our team.

Please note that due to the unprecedented circumstance of the Global Pandemic and the resultant public health crisis; and in the interest of the health and safety of our patients/clients, employees, and greater good of public health, **SE Health requires those that wish to work for this organization to be fully vaccinated against COVID-19.** Fully vaccinated means a person has received both doses of the COVID-19 vaccine and it has been 14 days since the last dose

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