Technical Service Representative

5 days ago

Brandon, Canada Westman Communications Group Full time

Westman is an industry-leading communications provider based in Brandon MB, offering residential and commercial High-Speed Internet, Digital TV, and Phone services in communities across Manitoba. Established in 1977, as a locally owned and operated cooperative, Westman is dedicated to delivering competitive and innovative services, providing an exceptional member experience, and supporting the communities we serve.

**What we have to offer**:

- Competitive compensation package.
- Comprehensive group benefits plan (extended health; life; dental; vision; GRRSP; and health and wellness).
- Various Learning and Development initiatives, and opportunities to grow within our team
- Opportunity to participate in company events and activities and enjoy our company perks

**What you’ll do**:

- Assist Westman customers in resolving phone, internet, and cable television related issues/problems.
- Communicate with internal groups and departments, ensuring appropriate consultation and escalation of issues.
- Provide an exceptional internal and external customer experience.
- Create and update tickets for all customer interactions.

**What you’ll bring to the team**:

- Minimum one-year of post-secondary education from a two-year diploma program in information or electronic technology.
- Ability to work independently with mínimal supervision as well as part of a team.
- Must be available to work evenings and weekends

**DEADLINE FOR APPLICATIONS**: This position is open until filled.

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