Project Manager

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**General Description**

Project Management is the planning, organizing, directing and controlling of company resources for a relatively short-term project that has been established to complete specific goals and objectives - specifically related to commercial & residential property losses caused by fire, water, or some other peril.

**Nature and Scope**

The characteristics of the work to be performed described here are representative of those a Project Manager encounters while performing the essential functions of this role.

Work assigned to the Project Manager will be performed under the scrutiny of a Sales Manager and mentor as designated by management. Performance will be monitored and measured and adjustments will be made accordingly.

Increased authority for larger projects will be assigned when PD management feels that the Project Manager is able to handle larger jobs and accept accountability for successful results.

There is a need for the Project Manager to work after hours or weekends, including holidays when PD Greater Moncton experiences increased claim volume particularly during peak periods or in a major event or a catastrophe as declared by the insurance industry.

The Project Manager is delegated the authority to coordinate all aspects of the work efforts to ensure a good customer experience.

The nature of the work is more about managing projects from beginning to closure within the constraints of time, cost, performance, meeting customer Service Level Requirements and good customer relations. Pressure is mounting in the PM role to comply with insurance company performance scorecards and failing to meet their expectations is detrimental to both the PM and PD Greater Moncton. The Project Manager is expected to work within these constraints while performing the functions as defined below:
**Compliance Management**: involves measure performance to confirm that the PM operates within the expected timelines - pre-established as part of a Service Level Agreement between them and PD Greater Moncton.

**Planning**: involves developing the plan for executing and controlling the project including work to be performed (scope & estimate), budget and work schedule;
**Organizing**: involves ensuring that resources assigned to the project understand their duties, responsibilities, restrictions and making adjustments to the resource requirements if necessary;
**Directing**: involves directing all work efforts that need to be performed on the project; recognizing that horizontal and vertical communications are essential to success; avoiding potential problems by maintaining current knowledge of overall project status; providing clear guidelines for major problems with clear definitions of solutions, responsibilities and restraints;
**Controlling**: involves ensuring all work is performed in accordance with PD Greater Moncton’s purpose, philosophy and general corporate policies; closely monitor all project activities for conformity to project scope, using completed change request forms for all deviations; ensuring costs, schedule and quality are controlled and documented in accordance with the project scope; maintaining effective communications with all stakeholders including the project resources executing the work, the property owner, the insurance company and PD management;
**A Good Customer Experience**: involves ensuring that each customer would provide us with a positive work/character reference, if asked; ensuring that there are opportunities to develop new business directly with property owners and insurance adjusters; and

**Project Life Cycles**: involves: ensuring that each phase of the project is addressed in accordance with the PD Claim Management Process with the phase being: emergency services, estimating; repairs; closing and sign off; and building/maintaining data records for each file.

**Duties**

Under minimum supervision establishes the priorities for and directs the efforts of PD personnel (including consultants and/or contractors) to successfully deliver the desired results of each project in relation to time, cost, performance and good customer relations. Duties include:

- Following the procedures as outlined in the PD Greater Moncton compliance management document;
- Assessing the scope of loss and reporting it within the time frame designated by PD protocols;
- Writing thorough, complete and accurate estimates and uploading them according to PD protocols;
- Ensuring that each job returns the expected profit after all costs have been counted against it;
- Staying involved in new business development by engaging in sales/marketing events and investing in relationships with adjuster/property owners as opportunities present themselves;
- Directing each project to prescribed business res