Customer Service Representative

1 day ago

Hamilton, Canada Lawrie Insurance Group Inc. Full time

**_Customer Service Representative, Personal Lines_**

Lawrie Insurance Group (LIG) is a **Great Place to Work**®** and we want to share our bright future with you. LIG is a Canadian based, privately-owned leader in commercial and personal insurance, employee benefits, group retirement solutions and life and living benefits. As one of the largest and most trusted insurance organizations in Canada, we work with every major insurer in Canada and have a global network of brokers so we can create leading-edge solutions for all your needs.

LIG is only as strong as our people. Your career is more than a salary and that’s why we provide a total rewards program that takes care of all your needs from benefits to savings to overall wellness.

**Are you passionate about helping others and go above and beyond? Do you have the ability to solve clients’ problems effectively and efficiently? If so, this position may be perfect for you.**

**We are currently seeking a Customer Service Representative in our Personal Lines department. In this role you will manage a book of business and build long-lasting and strong client relationships. Additionally, you will be servicing accounts by processing policy changes and providing claims counsel and advice to ensure successful client retention.**

**What will you do?**
- Provide timely and professional advice to clients for renewal reviews, claims, billing etc.
- Process all policy changes/requests to ensure accurate and timely responses
- Underwrite all renewals thoroughly - responsible for retention
- Managing a client book of business
- Review client’s overall insurance needs and refer to other departments as appropriate
- Process month end reports
- Work collaboratively with insurance partners to ensure profitability of book of business

**Knowledge, Skills, and Qualifications**:

- Minimum 2-3 years of Personal Insurance experience
- Valid RIBO license
- Understanding of company underwriting and guidelines
- Strong knowledge of all rules and regulations for all insurers
- Strong communication, presentation, and relationship skills
- Ability to organize and prioritize work effectively
- Strong accuracy and attention to detail
- High level of computer skills, knowledge and previous experience working with Applied Systems (EPIC) and Compu-quote is an asset

Lawrie Insurance Group Inc. is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise if you require accommodation.

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