Field Service Representative

5 days ago

Toronto, Canada LG Electronics Canada Full time

The position of a Field Service Representative (FSR) is to guide and support our Appliance and Electronics Service network partners in achieving the best possible service to our LG customers.

These tasks would include Service centre management including adherence to policies and approvals. New service centre recruitment and increasing capacity from existing service centres is a key facet of this role.

This role requires bilingual proficiency in English & French.

**PRINCIPAL RESPONSIBILITIES**:
**Service Coverage Management**:

- To maintain current service coverage and also recruit new service centres to support our standards of service.
- To be a liaison between the service centre and LG.
- Prepare regular updates to leadership on network status

**Network Performance Management**:

- To monitor and make adjustments to the service network based on performance levels and territory coverage.
- To share best practices to improve overall network performance.

**Sales Support**:

- To take charge and resolve service issues if they arise

**Enforcing Guidelines and Policies**:

- To strictly enforce all LG guidelines and policies so that LG interests are protected.
- Perform field audits and regular meetings with service centre business owners.

**Approvals and Authorizations**:

- To provide authorization to all special requests from service centres

**KNOWLEDGE, SKILLS AND ABILITIES**:

- College or University degree & a minimum of 2 years’ experience in vendor management
- Strong computer skills using MS-Office including creating PPT presentations
- Must be bilingual (English/French)
- Must have a valid Driver’s license & the ability to travel within Canada (5% of the time)
- Must be comfortable doing Analytics
- Strong negotiating skills
- Excellent presentation skills
- Decision maker
- Must be comfortable managing business relationships
- Ability to multi-task, prioritize work and meet tight deadlines

**Note**: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

The organization offers an attractive compensation package that encompasses a competitive salary and excellent benefits.

**Conditions of Employment**:
**Equal Opportunity Employer**:

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