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Assistant General Manager
2 weeks ago
Carmens Group is looking for an Assistant General Manager to join our Arlington Hotel & River’s Edge team in an exciting new role
You will be responsible for aiding in the overall operation of the Arlington Hotel & River’s Edge from generating sales, building key relationships, implementing facility improvements and execution of extraordinary events.
**OUR AWARDS**:
- Great Place to Work Certified - 2022, 2023, 2024
- Most Trusted Executive Teams - 2023
- Best Places to Work in Hospitality & Retail - 2023
- Best Places to Work in Canada - 2024
- Best Workplaces for Women - 2024
- Best Workplaces for Mental Wellness - 2024
**RESPONSIBILITIES**
- Contribute to the development of the Arlington Hotel & River’s Edge vision and strategy to guide the organization and ensure co-operation across departments.
- Effectively communicate with guests, clients, vendors, suppliers and other external stakeholders to establish and nurture strong relationships.
- Report to the General Manager and address any team or customer concerns that may arise.
- Confer and cooperate with other department managers to help coordinate and execute special events and operations.
- Regularly monitor sales targets, assisting the sales team with driving revenue and executing sales appointments as needed.
- Participate in strategic planning surrounding new revenue streams and event markets that can be utilized to further advance venue sales and achieve targets.
- Supervise, and provide advice, support, coaching, and direction to all team members.
- Aid in the preparation of budgets and the monitoring of expenses across all departments to ensure gross margins are achieved for all events.
- Inspect property and coordinate services to ensure compliance with licensing laws, health and safety and other statutory requirements.
- Inspect the facilities for cleanliness and appearance
- Promote and live the purpose, vision and values of the Carmens Group both internally and externally.
**QUALIFICATIONS**
- Bachelor’s degree in business or a related field is required.
- Additional post-secondary education/courses related to hospitality are considered an asset.
- 3 to 5 years’ experience in management, operations, sales & marketing, or a related professional area.
- 3 years’ experience working for a hotel or hospitality brand, preferably in a leadership capacity.
- Strong interpersonal skills with an emphasis on leadership ability
- Resourceful and resilient, possessing a strong sense of ownership, responsibility, loyalty, and a strong commitment to achievement and client satisfaction.
- Outstanding interpersonal and communication skills; written and verbal.
- Strong work ethic, team oriented, positive, and energetic with a great sense of humour.
- Flexible work schedule including days, evenings and weekends.
Carmens Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmens Event Centre, The C Hotel, The Lakeview, The Hamilton Convention Centre, fig&lemon Catering, Mercanti Specialty Foods, and the Arlington Hotel & River's Edge. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.
- Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview._
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