Di System Specialist

**Company Bio**
- Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka._
- Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada._

**Job Summary**

**Skills & Abilities**
- Recent experience with hospital information systems, specifically Diagnostic Imaging information systems such as Meditech Imaging & Therapeutic Services & other Meditech modules.
- Working knowledge of DI clerical, Radiologists’ and clinical/technical workflows.
- Understanding and knowledge of PACS workflow throughout the organization.
- Experience with SQL and querying in Oracle database strongly preferred.
- Experience in handling IT Help Desk escalations, providing status updates, and documenting problems and solutions.
- Ability to troubleshoot and resolve workstation hardware issues such as video cards, printer/scanner and Barco/LG monitors
- Ability to evaluate and recommend hardware and software tools.
- Knowledge of testing methodologies and change management control.
- Knowledge of MS office suite, MS Windows 10, MS Server 2008 and up.
- Proven strong interpersonal and communications skills with experience in conveying complex technical concepts in accessible language, ensuring clarity and understanding across diverse audiences.
- Knowledge of information systems including Meditech hospital information system (HIS), (WTIS) wait times, voice recognition/dictation (Nuance Power Scribe 360/ONE preferred), and other imaging software programs or decision support tools.
- Experience with HL7 required.
- Commitment to continuous learning and improvement of technical expertise.
- Customer service orientation and good work ethic.
- Innovative and willing to learn.
- Demonstrated problem assessment skills.
- Demonstrated commitment to customer service and teamwork.
- Demonstrated individual leadership skills.
- Experience with interface engine an asset

**Qualifications**
- A degree or diploma in computer science, Health Information Management, medical radiation technology, or equivalent.
- Strong experience in managing IT projects.
- An Imaging Informatics (PACS) certification and strong experience in and knowledge of Picture Archiving and Communication Systems, or equivalent.

**Closing Statement**

**_ Regular and reliable attendance is an expected requirement of this position._**

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

**Primary Responsibilities**
- Troubleshoot and resolve PACS issues for hospital staff, either on-site or remotely, across various departments and locations.
- Consult, train, and assist users of PACS.
- Manage problems assigned by the PACS Administrator in a timely manner, provide regular status updates and document the problem and resolution.
- Assist with the implementation of projects in your areas of expertise.
- Set up scheduled jobs, logs, set up user access, test configurations.
- Prepare operating procedures, write documentation and troubleshoot problems.
- Maintain procedures regarding planning, testing, scheduling documentation and customer impact of changes.
- Work effectively and professionally with vendors to ensure SLA agreements are met.
- Liaise with vendor services in maintenance and troubleshooting of PACS core servers and storage systems.
- Work cooperatively with staff and the Information Technology department to ensure the departmental systems are compatible with PACS and RIS requirements and hospital information systems.
- Auditing orders, reports, and auto faxing, correcting WTIS interface messages, querying the Oracle database to support managerial decision making.
- Create and generate statistical reports
- Work with key stakeholders to transform indicator generation and on going and updated reports for DI
- On-call