Team Leader, Conestoga Mall

1 week ago

Waterloo, Canada Saje Natural Wellness | Retail Full time

**Description**:
Reporting to the Store Manager, the Team Lead is accountable for delivering excellent community member service and leading Team Members to do the same, in our efforts to spread global wellness. The Team Lead supports the Store Manager and Assistant Store Manager with opening, closing and leadership duties.

While fostering an environment that delivers upon the company’s culture and service ethos, this role balances an operational mindset with a people-centric approach to leading the retail business.

Through day to day functions, the Team Lead contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviours that align with Saje’s values: Wellness, Growth, Celebration, Greatness and Belonging.

**Responsibilities**:

- Contribute to an environment of excellent community member service**,** sharing our awesome products and spreading wellness through the in-store experience
- Coaching and developing the team through open conversations, celebration and post-connection conversations
- Generate business results and achieve key KPIs including revenue and comp growth goals, AVS, IPT, traffic, conversion, and loyalty program growth
- Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members
- Uphold presentation standards, and assess and action merchandising opportunities in order to elevate the in-store experience
- Take a proactive and innovative approach to growing the business through community outreach
- Inspire and uplift your team through coaching, collaboration and by embodying our core values
- Choose culture first in everything you do, with a commitment to personal growth and self-awareness
- Contributes to a team environment where all Team Members consistently experience a sense of belonging and inclusion

**Applicant Requirements**:

- Leadership Experience - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes - **previous leadership experience is a must**:

- Retail experiences - An expert in delivering experiences to Community Members
- Getting product on people - You're excited to share our product with people and educate on how our unique formulations elevate wellness
- Proven growth story - You've taken initiative for personal and professional growth and understand the importance of growth to your success and Saje's sucess
- Hustle and positive attitude - Thrives in a challenge; is solutions-focused; will see the bright side of situation despite adversity; never gives up
- Wellness persona - You're passionate about wellness and incorporates wellness into your everyday routine

**Key Relationships**:
Reporting to the Store Manager and Assistant Store Manager

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