Pharmacy Assistant

Do you have a passion for high quality patient service? Do you have excellent customer service skills?

If your answer is yes, keep reading, this could be your opportunity

NutriChem is looking for a detail-oriented and compassionate Pharmacy Assistant to join our team. In this role, you will support the pharmacist in various tasks to ensure the efficient operation of our pharmacy.

In order to fulfill the tasks at hand, you’ll need to be highly experienced with this entire stack:
Expected Outcomes:

- Resource Planning
- In collaboration with the RPh.T and pharmacist, ensure the correct resources are available to support the smooth day-to-day functioning of the pharmacy (prescription workflow management, inventory management, patient services, compliance and safety, financial resources)
- Communications (interprofessional)
- Play a key role in facilitating clear and efficient communication and collaboration between pharmacists, healthcare providers, patients, and other stakeholders.
- Ensure accurate communication of patient information through proper documentation in the pharmacy’s records system and relay important updates or changes in patient status, medication regimens, or other relevant information to the pharmacist.
- Customer Service
- Interact with customers, helping to create a positive experience and ensuring their needs are met efficiently and compassionately.
- Communicate with customers about their prescriptions, including expected wait times, potential side effects, and proper usage instructions, ensuring they understand how to take their medications safely.
- Handle customer complaints with professionalism and a focus on finding a solution that satisfies the customer.
- Order Processing
- Accurate and efficient handling of prescriptions and medication orders.
- Maintaining day-to-day prescription processing
- Rx Entering
- Rx Filling
- Organizing shipping and deliveries
- Charging Rx’s
- Receive and review incoming prescriptions from customers, doctors, or electronic systems, ensuring all necessary information is complete and accurate.
- Enter prescription information into the pharmacy’s computer system accurately, including medication name, dosage, quantity, and instructions for use.
- Assist in obtaining authorization for refills from healthcare providers when necessary, ensuring that all legal and regulatory requirements are met.

Values
- Integrity: Prioritize patient health & wellness above all else.
- Innovation: Transform new ways of approaching healthcare into reality.
- Collaboration: Work together to achieve extraordinary results.
- Individuality: Honor the unique needs of each individual patient.
- Alchemy: Unite the spirit of nature with the structure of chemistry.

To get to know you better, it would be great if your resume can demonstrate the following experience:
Skills, Qualifications and Track Record:
Education and Certification:

- High school diploma or equivalent
- Pharmacy Assistant certificate or diploma from an accredited program is considered an asset but not required

**Experience**:

- Superior customer service experience required
- Previous experience working in a pharmacy setting is an asset
- Previous experience working with Kroll is an asset
- Experience with prescription data entry and handling customer service inquiries is an asset

Skills and Competencies:

- Strong attention to detail and accuracy in processing prescriptions.
- Excellent communication and interpersonal skills for interacting with customers, pharmacists, and healthcare providers.
- Basic knowledge of pharmacy operations, medications, and terminology.
- Proficiency in using pharmacy management software and Microsoft Office Suite an asset.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.

Customer Service Orientation:

- Demonstrated ability to provide exceptional customer service.
- Ability to empathize with patients and address their needs professionally.

Organizational Skills:

- Strong organizational and time-management skills to manage daily tasks efficiently.
- Ability to prioritize workload and handle high volumes of prescriptions accurately.

Regulatory Knowledge:

- Understanding of pharmacy laws and regulations, including handling controlled substances.
- Commitment to maintaining patient confidentiality and adhering to ethical standards.

Company Profile

NutriChem is the Realization of a Vision—Unique, Smarter, Personalized Healthcare Our highly specialized services include IV therapy, Body Chemistry Balancing, custom vitamin compounding and naturopathic medicine services, which are paired with a full array of natural health products. Overseen by our experienced team of naturopathic doctors, our fully integrated service experience ensures our healthcare solutions are made just for you and no one else.

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