Systems Access and Support Specialist

Ready to build your career? We want to hear from you._

The Systems Access and Support Specialist is responsible for the project management information system (PMIS) operations and support for the major projects business unit. The main responsibilities are to support and provide systems access to our users in major projects. This includes providing technical support and training to end-users.

**What You Will Do**
- Receive service requests from users, initiate and document incidents and assist users in resolving problems encountered.
- Maintain and operate onboarding and offboarding structure, processes and mechanisms across platforms tailoring to project execution organizational structure.
- Ensure that all support cases are researched, diagnosed, resolved and properly documented.
- Close collaboration with corporate IT department, to ensure central liaison point and project management systems’ software integrates well with company systems and evaluation/review policies.
- Maintain and build a support structure and administration mechanisms for all platforms;
- Maintain a structure, processes and mechanisms for the entry and exit of personnel on all platforms, adapting them to the organizational structure of project execution
- Monitoring the system's performance, identifying, and addressing issues and opportunities for improvement.
- Proactively contribute, lead initiatives to improve overall system operations and performance;
- Providing oversight on training and support to end-users to ensure they can use the system effectively and efficiently.
- Effectively ensure project/client team members are fully operational on platforms provided.
- Proactively drive issues to resolution (tactical and strategic)
- Proactively contribute, lead initiatives for improved overall operations and performance.

**This role could be for you if you have**
- Bachelor's degree in computer science, administration, engineering, or any related field
- Have proven work experience supporting project management systems, or relevant experience
- Experience in working in a team, and customer-facing.
- Strong oral and written communication skills, including technical writing and training materials for experienced users
- Asset: Experience with information systems and project management platforms; SAP ERP, Microsoft SharePoint, Microsoft Power BI, Primavera P6, ProjectWise, and others
- 3-8 years' experience in similar roles

**Why You Should Apply**

For the past four years, we've proudly held the distinction of being one of **Canada's Top 100 Employers.**

Read our entire list of benefits **HERE**

**Who We Are**

We are Pomerleau, a national leader in the construction industry, specializing in building, civil and infrastructure, and major projects throughout Canada. For over 60 years, our team has worked hard to not only build amazing communities but also an environment where our employees can learn, develop and most importantly, THRIVE

Our foundation is built upon our 5 core values that champion innovation, love, authenticity, excellence, and adaptability. We believe that our success hinges on cultivating and fostering a dynamic company culture. At Pomerleau, we are more than just a workplace; we are an energetic organization that thrives on collaboration, professional development, and most importantly, having fun

Join us on a journey where your ambitions are nurtured, your ideas are valued and your colleagues are genuine friends. Together, we will create an environment that inspires greatness and transforms ordinary days into extraordinary experiences.

At Pomerleau, we are dedicated to developing a respectful and inclusive workplace. We believe that everyone deserves an equal opportunity to achieve, succeed, and be their authentic selves. We celebrate our differences as strengths, welcoming and encouraging all applicants.

We are committed to adapting and providing special accommodations to anyone with disabilities throughout any stage of the recruitment process. Please contact one of our recruiters directly to discuss how we ensure you are supported throughout the recruitment process.