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Inside Sales Representative

3 weeks ago

Oakville, Canada Swish Maintenance Limited Full time

**Position Overview**:
As an inside sales representative, you will play a crucial role in establishing relationships and marketing our company’s brand in a way that is positive, honest, and professional. The work you do on the phone is directly linked to successful outcomes resulting from customer retention and word-of-mouth sales. You would be a great fit for our team if you like to combine superior listening and communication skills with an outgoing personality to build instant rapport and further our business initiative. If you enjoy talking to people and helping people see the value in new products, this is the job for you

**Duties & Responsibilities**:

- Follow an outlined script and advertise our products via phone to interested consumers in a manner that is professional and honest.
- Work with your team members to facilitate calls, manage workflow, and minimize hold times throughout the sales process.
- Facilitate the entire sales process from the initiation of the original call through finalization of account set-up for each customer you speak with.
- Research and understand our product line and be familiar with each product’s function and purpose, so you can confidently upsell our customers to compatible products.
- Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference and to answer questions.
- Listen attentively to consumer questions and provide answers that are knowledgeable and insightful to encourage product sale.
- Showcase the company’s strengths and highlight our brand by talking exclusively about the characteristics that make our organization unique.
- Participate in weekly meetings to discuss benchmarks and personal as well as team goals for the upcoming week.

**Qualifications**:
**Experience**:

- 0-2 years’ Experience in a customer service /sales position
- Basic Customer Service skills to confidently and accurately address customers’ needs
- Experience with B2C, B2B considered an asset
- Organizational and multitasking skills
- Tech savvy, with strong computer and technical skills including but not limited to excel
- Experience with a CRM and other sales technologies is considered an asset
- Attention to detail to accurately process invoices
- Professional demeanor and telephone etiquette

**Education**:

- Completion of high school

As part of the Swish family you will receive;
- Learning & Development Opportunities
- Extended Health & Dental Care
- Employee Assistance program
- Life & Disability Insurance
- RRSP & DPSP

Swish is an equal opportunity employer, offering an above average compensation and benefit package, as well as excellent opportunities for professional development and advancement with a growing CANADIAN company.

Swish Maintenance Limited is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the recruitment and selection process, please inform Human Resources.