Customer Support Analyst

7 days ago

Markham, Canada Jonas Construction Full time

**JONAS SOFTWARE - CONSTRUCTION DIVISION**

****What is the opportunity?*

**What will you do?**
- Analyze data and user process to find deficiencies in process, reports or software functionality
- Have the ability to keep composure under stressful situations
- Harness time management skills to effectively and efficiently resolve multiple client issues
- Be driven by results to achieve team goals, establishing integrity and trust with the team and clients while remaining customer focused
- Serve as primary support liaison between clients and Jonas
- Keep clients informed of progression with issues and provide follow up as necessary
- Collaborate with other departments or offices as necessary to expedite resolutions
- Promote and maintain a high quality, professional, service-oriented company image among clients
- Report to the Procedural Support Manager for daily direction and other tasks and the Director of Support for administration

**What do you need to succeed?**

**Must-have**
- Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
- Must be able to troubleshoot, multi-task in a fast-paced environment and set priorities within time constraints
- Excellent organizational, time management, punctuality and customer service skills
- Courteous and professional phone manner, demeanor and attitude are essential
- Good team player, yet willing to take personal responsibility for resolution of issues
- Proven ability to meet deadlines
- Proven ability to problem solve and teach others
- Excellent command of the English language (spoken and written)

**Nice-to-have**

**What makes this a great place to work?**

There are many things, but here are the highlights:

- Competitive compensation
- Extensive in-class and hands on training (Remote)
- Comprehensive benefits package
- Excellent learning and development opportunities
- Rewarding career development and merit based growth plan with access to a variety of job opportunities across the business
- Energetic and simulating work environment with annual employee awards and regular department and company events and outings

The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division.

**Benefits**:

- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- Paid time off
- Stock options
- Tuition reimbursement
- Vision care

Schedule:

- Monday to Friday

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