Associate Video Production Specialist

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Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place

Lightspeed’s Customer Content team is looking for an Associate Video Production Specialist to produce, edit, curate, and maintain our video support content as we continue to grow into new markets and continuously improve the self-serve experience for our customers.

About the role

As part of the team, you’ll be reporting to our Customer Content Manager and working closely with technical writers, product managers, and support specialists to produce and edit professional-quality video setup and tutorial content to help customers get the most out of their Lightspeed products and services.

About the team

The Customer Content team empowers business owners to learn, evolve, and thrive in an ever-changing market. From getting started to expanding at scale, we fuel growth with useful, relevant content that helps our customers meet their goals — no matter where they are or how they learn. We dig into the data to understand their entrepreneurial passions and uncover content opportunities that deliver real value.

What you’ll be responsible for
- Producing and recording engaging, accessible video content for our YouTube channels and embedding them in our Help Centers
- Editing video content, adding titles, transitions, and animations according to style guide standards, and exporting according to best practices
- Working closely with our Senior Video Production Specialist to streamline the video production process and collaborate effectively on the completion of videos
- Working closely with our Localization Project Coordinator to get videos localized in supported languages

Who you are
- You know how to tell an engaging story in a visually appealing way
- You can learn complex concepts quickly and explain them simply
- You are comfortable learning new tools and technologies
- You enjoy collaborating and developing lasting partnerships with teams and stakeholders
- You are detail-oriented and open to giving and receiving constructive feedback
- You are resourceful and think creatively to continuously improve and innovate
- You are organized and can manage shifting deadlines in a fast-paced tech environment
- You focus on delivering the best customer experience in everything you do

What you’ll be bringing to the team
- Experience producing and editing professional-quality video content
- Skilled with Adobe Creative Suite, specifically Illustrator, After Effects, and Premiere.
- Experience working with video and brand style guides
- Ability to work autonomously on multiple projects and manage priorities

Even better if you have, but not necessary
- A degree or professional certification in video and/or film production, graphic design, or a related field
- Experience working with Adobe Photoshop and Audition
- Experience creating educational or self-service video content
- Experience creating content that is localized in multiple languages
- Experience with knowledge management tools like Zendesk Guide
- Understanding of retail, hospitality, and financial services industries and technologies
- Fluency or working knowledge of French, Dutch, German

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

What’s in it for you

Come live the Lightspeed experience...
- Ability to do your job in a truly flexible environment;
- Genuine career opportunities in a company that’s creating new jobs every day;
- Work in a team big enough for growth but lean enough to make a real impact.

and enjoy a range of benefits that’ll keep you happy and healthy:

- Lightspeed share scheme (we are all owners)
- Flexible working policy and unlimited paid time off (Yes, you read that right)
- Health and wellness benefit
- LinkedIn Learning license (learning is always ongoing)
- Volunteer day to be able to give back to society

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day..

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

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