Learning & Development Specialist

**Scope of Position**

The Learning and Development Specialist reports to the Manager, Organizational Development and supports the design, development, implementation, and ongoing maintenance of key talent development and talent management programs to enhance the capabilities of employees

**Major Responsibilities**

**1. Design & Development of Online and In-Person Learning Initiatives including but not limited to**:
**Role Specific Learning Programs**
- Contributing to the development and implementation of learning road maps for all positions.
- Co-ordinates completion of road maps with the OD team.
- Regularly assess the impact of learning programs and chooses feedback to make content and delivery adjustments

***Banking System Training**
- Contributing to the design and implementation of Banking System Training to align with the business needs.
- Assist in conducting needs analysis to determine scope.
- Contributing to design, develop and execute a train-the-trainer model.
- Act as a resource to other banking system trainers throughout organization
- Co-ordinate the development of learning materials including manual, job aids etc.

***Corporate Learning Initiatives**
- Design and development of corporate wide learning initiatives based on core competencies, key strategies, and culture change agenda

**Learning Management System**
- Develop and implement e-learning solutions (social learning, webinars, other learning portals, LMS).
- Contribute to the development and conduct e-learning needs analysis to provide recommendations to ensure Alterna is meeting the needs of delivery talent development programs.
- Monitor eLearning effectiveness through metric reporting.

**2. Contributes to Talent Management Initiatives**:
**Performance Management**
- Contributes to keeping the performance management current and supportive of organizational goals
- Supports the annual performance management cycle
- Builds management learning tools to support the effective use of performance management
- Regularly reviews and recommends program and/or process changes

**Qualifications**

**Educations / Certifications / Experience**
- Post-secondary education, (or relevant combination of education and experience) in Adult Education or Training and Development, eLearning
- 2 to 3 years of experience in eLearning program and design
- Experience in a financial environment is a strong asset
- Experience with Articulate Storyline (or other e-learning software) is an asset
- Certified training and development designation completed or in progress is an asset
- Member of the CSTD or HRPA association

***Knowledge & Skills**
- Experience designing e-learning
- Experience building talent development programs is preferred
- Experience with Learning Management Systems is preferred
- Working knowledge of financial services and or contact centers an asset
- A strong understanding of adult learning in a business environment and proven success at effectively incorporating best practices into learning programs
- Strong initiative and self-starter

**About Alterna Savings**

Alterna Savings and Credit Union Limited (Alterna) has been the good in banking for over 110 years and, based on assets under management, is one of Canada's Top 10 credit unions (CCUA, 2021). Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank. Together, we have $10 billion in assets under management.

As the first full-service, member-owned co-operative financial institution outside Quebec, Alterna Savings shares its expertise with more than 185,000 members through a network of over 30 branches across Ontario, that includes partner Peterborough Community Savings; as well as call centre and digital channels. Members and customers also benefit from an industry-leading online brokerage, investment management services, and have access to over 43,000 surcharge-free ATMs in North America with THE EXCHANGE Network in Canada and the All point Network in the US.

**Working at Alterna**

Alterna offers a fast-paced, impactful work experience in an organization that cares about doing good. For over 100 years, Alterna has been creating financial services that transform lives for the better, all while giving back to our community.

We are incredibly proud of our corporate culture, where everyone works together towards a common goal, the financial wellbeing of our members and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for six years running.
- Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact the recruiter to let us know how we can accommodate you.