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Information Technology Application Support Analyst

2 weeks ago

Leamington, Canada Pure Flavor® | Pure Hothouse Foods Full time

Pure Hothouse Foods Inc. is a premier grower of high-quality greenhouse-grown products sold to retail and foodservice partners throughout North America and marketed under the Pure Flavor brand.

With growing locations across Canada, USA, and Mexico, we are growing with the world’s finest. Pure Flavor’s® products reach the masses with distribution centers in Leamington, Ontario; Romulus, Michigan; San Antonio, Texas; and Byron, Georgia.

Our passion for sustainable growing and strong support for retail has enabled us to become a leader within the fresh produce community. Pure Flavor® is committed to supporting healthier lifestyles by providing greenhouse-grown vegetables that meet our exceptional quality standards. From our flavor-packed fresh vegetables to our innovative operations throughout North America, we are industry leaders with a very bright future.

Our team is dedicated, energetic and ready to make decisions that enable people across North America to live a healthier lifestyle. It isn’t work. It’s a career. And one that has the ability to change lives daily.

Every day you can expect to work in an inclusive environment that makes excellence possible, where great work and ideas matter more than seniority. We believe in experimenting fearlessly and learning from our failures—quickly. Our leaders have grown a successful company with strong ambitions to continue on our growth trajectory and they understand that businesses thrive when capable people have the freedom to solve problems without constraints.

Job Summary:
**Responsibilities**
- Primary point of contact for project and work vendors.
- Responsible for monitoring and responding to open tickets submitted through Connect Wise
- Troubleshoot and escalate alerts that cannot be resolved to appropriate section
- Prioritize and handle service requests and incidents
- Progress issues and provide relevant information for troubleshooting or for clarification
- Identify opportunities for process improvement and contribute to departmental initiatives
- Work collaboratively with Account Managers on change requests, managing issues and establishing priorities
- Handle late night and weekend emergency support on as required
- Resolve system problems
- Responsible for optimizing business process for many departments.
- Develop scripts working with team to automate repeatable manual tasks
- Familiar with the famous integration process
- Responsible for ensuring Famous is functional and updates have been implemented.
- Familiar with Famous Inventory and dry goods
- Provide suggestion to improve Data visibility across all sites
- Proficient understanding of Cisco networking hardware, concepts, installation, configuration, and troubleshooting.
- Familiar with Citrix and Terminal Services.
- Knowledge of ERP software and technology
- Ability to install, configure, operate, and maintain Operating Systems including Windows Server 2012 R2, Windows Server 2016/2019, VMware ESXi 7.0, & Linux.
- Ability to support a Dell & Lenovo desktop/laptop environment with an emphasis on customer service.
- Operational knowledge of Active Directory, DNS and VMware vCenter.
- Windows PowerShell knowledge.
- Other core expectations as defined by the company

**Requirements**:

- A degree, diploma or certificate in Computer Science, Network Technologies, or related discipline(required)
- A minimum of 3 years’ experience providing IT Support (required)
- Strong networking knowledge and experience (preferred)
- Project management skills and the ability to handle different tasks simultaneously.
- Proficient in Microsoft (MS) Suite (Word, Excel, PowerPoint)
- Proven ability to work in a fast-paced environment, demonstrate keen attention to detail and task-related accuracy, as well as consistent follow-through skills.
- Able to work in a team environment with individuals of all leadership styles, personalities, and career levels
- Must be able to maintain strict confidentiality of private information
- Ability to work in a fast-paced environment
- Must be a high energy individual who is self-motivated
- On-call flexibility required
- Ability to travel
- If you are looking for a challenging and rewarding career opportunity, submit your resume to Pure Hothouse Foods today_

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Licence/Certification:

- /reliable transportation around/in Windsor-Essex County? (required)