Facility Assistant

**Job Description**:
BC Financial Services Authority (“BCFSA”) helps to protect British Columbians during the biggest financial decisions in their lives. We regulate B.C. ’s financial services sector, including credit unions, real estate licensees, registered pension plans, insurance and trust companies and mortgage brokers. Through modern, effective and efficient oversight, BCFSA protects consumers by impartially setting and enforcing standards across the entire sector ensuring the prosperity of the province.

We recognize unique styles, perspectives, beliefs, and creativity that support a diverse, respectful, inclusive and collaborative work environment. To achieve this, we stay committed to:
Hiring team members who represent the population we serve
Removing barriers that may prevent equitable employment
Supporting respectful work environments where everyone feels included and able to produce excellent results

BCFSA is proud to be Great Place to Work Certified organization based on direct feedback from our team members.

**WHAT WE OFFER**:
Healthy living and work-life balance
Comprehensive health and wellness benefits plan
Opportunities for personal and professional development
Competitive compensation
A challenging and engaging team environment
Defined benefits pension plan
Flexible work arrangement for eligible positions
A beautiful office location in downtown Vancouver

**SUMMARY**
The position is part of a team that provides front office and facility services for the organization.

**ACCOUNTABILITIES**
- Provides in-person front desk and telephone reception services to the organization.
- Processes incoming and outgoing mail and courier items.
- Provides water, coffee and tea service and assists with room set-up for board meetings and other meetings in public-facing room.
- Coordinates the acquisition, maintenance, and disposal of office supplies, non-IT equipment, and furniture, including the maintenance of inventory tracking systems where required.
- Coordinates basic facility support services with the landlord and with service providers (e.g., lighting or HVAC issues),, identifies maintenance and space management issues, and manages expenditures.
- Coordinates office security by administering security pass cards and access keys for Team Members and service providers.
- Administers workplace recycling and waste management programs.
- Contributes to the development of internal work practices (e.g., policies, procedures and tools).
- Provides orientation and training to internal and/or external stakeholders within area of responsibility.
- Contributes to, participates in, and supports facilities projects (e.g., space utilization, reconfiguration of furniture and equipment, inventorying and moving storage items) as well as organizational business transformation initiatives.
- Maintains emergency equipment / supplies and acts as a Floor Warden in emergencies.

**JOB REQUIREMENTS**
- Secondary school graduation and some experience working in a professional office setting or, an equivalent combination of education and experience.
- Experience delivering exceptional client service, including an ability to handle conflict.
- Knowledge of financial & records management practices, purchasing and contract administration policies and procedures and the Freedom of Information and Protection of Privacy Act.
- Proficiency in using Microsoft Office suite of products.
- Ability to maintain confidentiality in dealing with protected information, such as personal information and confidential business information.
- Demonstrated experience in customer service, dealing with members of the public with diplomacy, tact and respect.
- Ability to effectively communicate - both verbally and in writing.

**PROVISOS**
This position requires to work from our Vancouver office.