HR Services Consultant

**Company**: Peninsula Employment Services Limited

**Job Title**: HR Services Consultant

**Location**: Toronto, ON

**Working Days**: Monday to Friday

**Salary**: $65,000 - $80,000 DOE

**About Us**

Peninsula Canada is a provider of external HR and OHS solutions; including, employment relations and health and safety advice, consultancy, BrightHR Software and Peninsula brAInbox AI. We are providers to small and medium-sized businesses located throughout British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia, New Brunswick, Newfoundland and Labrador; with foreseeable plans of branching out to all provinces in Canada Peninsula is a division of the Peninsula Group, based in Manchester, UK which operates in the UK, Ireland, Australia, New Zealand and, most recently, Canada. We employ over 3,000 people globally Peninsula opened its first Canadian office in Toronto in September 2017 and has quickly become one of the fastest growing companies.

**The Role of HR Services Consultant**

**Day-to-Day Duties and Responsibilities**
- To deliver an expert HR service to support our clients in dealing with formal meetings with their employees.
- Training Delivery: Develop and deliver customized HR training programs to clients, covering topics such as performance management, harassment awareness, and effective communication.
- Workplace Investigations: Conduct thorough and impartial workplace investigations in response to employee complaints or concerns, ensuring compliance with legal requirements and company policies.
- Employee relations support: Assist clients with the termination process, including drafting termination letters, conducting exit interviews, and providing guidance on legal requirements.
- Documentation Rollout: Support clients in rolling out HR documentation, such as employee handbooks and policy manuals, ensuring clarity and understanding among employees.
- Client Relationship Management: Build and maintain strong relationships with clients, acting as a trusted advisor and resource for all their HR needs.
- Continuous Knowledge Enhancement: Stay up to date on HR best practices, industry trends, and legislative changes, and proactively identify opportunities for process improvement.
- Travel when required to meet with clients.
- Manage your workload to ensure that client expectations are met.
- Work closely with the Face2Face sales team to ensure that the often-immediate need for work from BDMs is not only met swiftly, but to a high standard.
- To provide prompt, high-quality reports of outcomes within specified time frames and adhere to administrative procedures concerning file management.
- Liaise with sales teams, advisory teams and the consultancy team when dealing with inquiries.
- Consult with clients to obtain a thorough understanding of their organizational needs and objectives.
- Effectively manage time to meet client needs and deliver exceptional service.
- Ensure deadlines and any targets are met.
- Attend team meetings, as required.
- To record work utilising the systems in place.

**Education/Experience**
- Human Resources/Business degree is preferred.
- 8+ years of experience in a similar role.
- CHRP/CPHR/CHRL designation is a requirement.

**What you Bring to the Team**
- Driving is mandatory, access to vehicle is mandatory therefore valid drivers licence is mandatory
- Extensive knowledge of employment legislations across the province, employee relations experience, and HR practices.
- Strong customer service and relationship building skills.
- Confident manner facing members face to face and over the phone.
- Ability to work under pressure.
- Ability to work in a fast paced, adaptable environment.
- Organizational and time management skills.
- Excellent attention to detail
- Excellent verbal and written communication skills.

**Why work at Peninsula Canada?**
- Day off on your birthday
- Enhanced Benefits with Health and Dental Coverage
- We offer a Registered Retirement Savings Plan (RRSP) Matching Program
- Downtown Location
- Vacation Days increase after 2 and 5 years' service