Transportation Supervisor

**Responsibilities and Duties**
- Supervise the activities of the transportation department including the directing, advising, and managing of direct and indirect employees to ensure strong team member performance
- Establish performance expectations, monitor against expectations, and provide necessary feedback to team members to enhance their growth in position and promotional opportunities
- Recommend the hiring, promotion, and discharge of team members within the scope of responsibility
- Monitor workloads placed on drivers by dispatch to ensure they are achievable and align with service commitments to customers
- Perform regular driver ride-a-longs to assess and monitor performance and gauge customer feedback
- Address team member and customer complaints, such as, damaged items, driver performance, shipment delays, by conducting a thorough investigation, completing required documentation, and providing a timely resolution
- Track and monitor driver activity, such as driver hours, excessive stop times, CVOR performance, etc.
- Monitor, track and approve driver and dispatch employee payroll.
- Responsible for oversight of vacation and sick time coverage for all driver routes to ensure business continuity
- Ensure the dispatch department is seamlessly integrated into the entire transportation system always striving for maximum route efficiency and productivity
- Coordinates route schedules for maximum efficiency and meeting customer requirements
- Oversee the debrief session feedback between dispatch and drivers to identify issues, leads, and trends to assist with solving customer service issues
- Implement, monitor and maintain Key Performance Indicators (KPI) measures
- Prepare reports for management as instructed
- Provides for team member safety by promoting safe work practices, monitoring compliance with EHS policies, and minimizing physical hazards to ensure an overall safe work environment
- Ensure mínimal errors are made and high quality of customer service is delivered
- Reduce overtime/manage accurate head count and performance
- Create cost saving initiatives

Perform other duties as required by management

**Requirements and Skills**
- Must have ability to coordinate and supervise the work of others and develop working relationships with members of the interdepartmental team
- Must have approximately three or more years in a management or supervisor position
- Must have the ability to assist and provide direction to the employees as it relates to personnel issues and concerns
- Must have strong analytical skills with ability to identify issues, trends and drive solutions for the betterment of the company
- Must be comfortable working in an entrepreneurial spirited environment with a desire to make a strong impact on the business
- Must have a strong focus on Customer Service and the ability to champion this amongst the team
- Must have experience adhering to and championing EHS policies
- Experience reviewing employee hours and approving them for the purpose of payroll is deemed an asset
- Bachelors or Diploma or equivalent in a related field deemed an asset
- Valid Class AZ or DZ Commercial Driver’s License with driving experience deemed an asset and knowledge to safely load and properly block, brace, and secure cargo
- Strong knowledge of MTO/DOT vehicle and hours of service regulations, and commercial drivers log book requirements
- Proficient in Microsoft (Word, Excel, PowerPoint, etc.)
- Must be comfortable with completing all pre-employment screening tests as part of the recruitment process, such as: reference checks, background check, medical test, and if applicable, validation of driver’s license and abstract

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- Supervisory: 2 years (preferred)

Ability to Commute:

- Brampton, ON L6W 3M5 (required)

Ability to Relocate:

- Brampton, ON L6W 3M5: Relocate before starting work (required)

Work Location: In person