Business Analyst

**Summary**:
**Duties and Responsibilities**:
(These set out the principal functions of the position, and shall not be considered as a detailed description of all the work requirements).
- Serve as a critical link between the Information Technology department and the other business groups within the organization to ensure the successful delivery and operation of high quality enterprise systems.
- Interview stakeholders and gather and compile user requirements to understand the technology solutions required.
- Define configuration specifications and business analysis requirements.
- Perform quality assurance.
- Define reporting and alerting requirements.
- Develop relationships with partners while working with them to optimize and enhance our integration.
- Design, document and maintain system processes.
- Report on common sources of technical issues or questions and make recommendations to the IT team.
- Communicate key insights and findings to the IT team.
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.

**Position Requirements**:

- A University Degree in the field of Information Technology, Computer Science, or other related field of study.
- Minimum five (5) years of progressive experience as a Business Analyst within a complex corporate enterprise environment with a focus on business process engineering responsibilities.
- Certified Business Analysis Professional (CBAP) or Project Management Institute - Professional in Business Analysis (PMI-PBA) certification would be considered an asset.
- Awareness of best practices in information technology service and solution delivery such as ITIL, COBIT, Lean/Six Sigma, project management (PMP) and change management (PROSCI). Certification in any of these disciplines would be considered an asset.
- Excellent interpersonal, collaboration, and negotiation skills with a proven ability to successfully deal with complex issues working within a matrixed organization and cross-functional project teams.
- Results-oriented critical thinker with strong leadership skills capable of employing both a tactical and strategic approach as appropriate.
- Solid experience in writing SQL queries.
- Superior oral and written communication skills with demonstrated experience in translating complex technical concepts into clear and concise terms tailored to their audience; comfortable interacting with all levels of management and end users.
- Strong customer service orientation with experience acting as the prime technical resource when liaising with vendors and business stakeholders.
- Excellent time management and organizational skills adept at effectively dealing with multiple competing priorities while consistently meeting deadlines.
- Microsoft Certifications (such as MCSD, MCP in ASP.NET or MCAD using VB.NET, or others) would be an asset.
- Experience in researching and recommending solutions that would fit with the corporation’s IT landscape.
- Demonstrated ability to learn new technologies, assist in code reviews, and write documentation in approved formats.
- Strong team player with a demonstrated commitment to service excellence, quality and client communication.
- Proven completion of Ministry of Labour Worker Health and Safety Awareness training.
- A demonstrated commitment to enhancing a safety culture.

**CUPE 157 Pay Group 10** - Minimum $79,294 annually; Maximum $89,072 annually

**Expected Work Location**:Remote

**Hours of Work**: Currently Monday-Friday 8:30am - 4:30pm

**THIS IS A TEMPORARY POSITION FOR APPROXIMATELY SIX (6) MONTHS**

The City of St. Catharines is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process