Full Time Care Support Worker

The HNHB LTCH BSO Care Support Worker will use a team approach to provide holistic care to the residents of LTCH’s to which they are referred. Their practice and non-pharmacological approach focus will be through capacity building of LTCH staff through; coaching, mentoring and modelling strategies and interventions to support the LTCH to manage and care for residents with responsive behaviours.

**Duties and Responsibilities**

1. Works collaboratively, professionally and ethically with other external providers/ outreach teams in that sub region or from a referring community or sub region in the support of the LTCH which they provide services to.

2. Works alongside, not in place of staff in the LCTH in order to:
a. assess and observe the interactions of the resident with staff/ other residents and the environment

c. assist with care and transitions for residents under referral (stand by, demonstrate, coach, mentor and model)

d. determine other residents who may be prone to or at risk to display responsive behaviours for which a referral could assist the resident and the staff

e. build relationships and rapport with LTCH staff and to coach best practices

f. assess the effectiveness of strategies in order to evaluate the readiness of a case to close in collaboration with the BSO Behavioural Lead or BSO Coach

g. Support and demonstrate Montessori or behaviour reduction activities with residents of the LTCH in collaboration with the LTCH staff i.e.; Therapeutic Recreation department, Therapy Department and leadership. Montessori activities include but are not limited to, reading circles, doll therapy, domestic activities such as dusting, sorting, towel folding, games etc.) to demonstrate their effectiveness as a staff capacity approach in the reduction of responsive behaviours, strength-based approaches, sun-downing interventions, and quality life for the residents.

3. Contributes to or conducts approved resident assessments in the development of a holistic plan of care based on the needs of the resident and the referring issue including an I Am Who I Am assessment on all new referrals in collaboration with the resident, their family/SDM, significant others and staff.

4. Contributes to the resident’s care and services in consultation with the LTCH interdisciplinary team, the resident, their family and external providers through analysis, data collection, observation, trialling (mentoring, coaching and modelling) of strategies alongside front-line staff in the LTCH home.

5. Provides recommendations and strategies in an attempt to reduce, prevent or deescalate the responsive behaviours of the resident for which they are referred to or asked to consult on by the contact person or leadership of the LTCH to which they are assigned or are covering or via referral from the RN Sub Region Manager.

6. Ensures that the strategies they have recommended and / are trailing through mentoring, coaching and modelling are regularly evaluated and revised as needed and communicated to the home staff through face to face interaction, shift report, team meetings, Responsive Behaviour/ Risk meetings and documentation.

7. Opens and closes cases in accordance with established practices within BSO and in consultation with the Clinical Coach (CC) or Behavioural Lead (BL).

8. Uses the training, assessment tools and resources provided including but not limited to U FIRST, pain assessments, DOS and Cohen Mansfield's in consultation with the CC/BL and in collaboration with the home’s staff.

9. Provides mentorship and support that is person centered and based on best practices.

10. Attends mandatory education provided by the employer.

11. Attends case conferences, sub region meetings and complex case meetings regarding their assigned or referred cases or LTCH’s where their schedule allows.

12. Communicates effectively with the home leadership and front-line staff to maintain professional relationships and conducts themselves accordingly.

13. Identifies themes and opportunities for educational in services in collaboration with their RN Manager, for the improvement of their own professional practice.

14. Utilizes therapeutic communication by establishing a professional working relationship with respect to professional boundaries, privacy and consent with clients, residents, Substitute decision makers, PG&T, co-workers and others within the circle of care for the purpose of meeting the resident’s needs.

15. Communicates and conducts themselves in a professional and courteous manner in keeping with the rules and regulations of the employer; St, Joseph’s Villa and the Mission, Visions and Values of the employer at all times.

16. Communicates and reports concerns, risks or health and safety matters to their RN Sub Region Manager/ delegate / LTCH charge nurse/ Administration immediately/ as warranted and seeks direction on such matters from the RN Sub Region Manager/ delegate

17. Documents their actions, intervention