Dispatcher/customer Service

1 week ago

Langley, Canada Maple Leaf Disposal Full time

Interested in join the Lower Mainland’s fastest growing waste company? Maple Leaf Disposal, based in Langley, BC, is looking for Dispatcher/Customer Service to join our team. We are looking for someone with strong customer service skills and the ability to liaise and effectively communicate with all customers and drivers. If you are a team focused, organized, and motivated individual Maple Leaf is the place for you.
- Plan, organize routes and prioritize orders to meet customers needs, as well as maintain productivity and efficiency levels.
- Schedule and assign drivers to routes and ensure required information, and equipment are provided to efficiently complete assignments.
- Collaborate with dispatch team, sales team and customers to facilitate successful and on-time service of pick-ups and deliveries.
- Communicate with drivers to meet deadlines and solve last minute issues to achieve and maintain high level of service with compliance of company’s safety plan, policies and procedures.
- Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.
- Maintain entry and or modify to ensure information accuracy in company’s dispatch system.
- Required to work on Saturdays
- Salary based on experience.
- Benefits available after 6 months.
- Knowledge of the Lower Mainland would be necessary.
- Experience in waste industries an asset but is not required.

**Requirements**:

- Experience with route planning and dispatch in an office setting.
- Highly organized, quick thinker who can manage time-sensitive decisions in a fast-paced, performance-driven work environment.
- Energetic person who delivers personalized service, works well with diverse personalities, values and understands company-customer relationship is very important.
- Strong data entry and telephone skills; excellent verbal and written communication skills Proficient with Microsoft Outlook, Word and Excel.

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
All employees, visitors are required to wear a mask upon entering company’s premises, common surfaces are sanitized and cleaned regularly, Fill and sign COVID 19 screening form, sanitize your hands upon entry. sanitizers are provided at the door.

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