Dispatcher

2 weeks ago

Brampton, Canada Dock Systems Inc. Full time

Job brief

We are looking for a reliable **Dispatcher** to act as a communication point for emergency and non-emergency calls. You will receive requests, transmit messages and track vehicles.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

**Responsibilities**:

- Receive emergency and non-emergency calls and record significant information
- Address problems and requests by transmitting information or providing solutions
- Prioritize calls according to urgency and importance
- Use phone and computer to send crews, vehicles or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Enter data in computer system and maintain logs and records of calls, activities and other information

**Requirements**:

- Proven experience as dispatcher or relevant position
- Tech-savvy with knowledge of relevant methods (CAD)
- Knowledge of QuickBooks and Smart Service would be an asset
- Fast typing with experience in data entry
- Knowledge of procedures and guideline for emergency situations
- Proficient in English (oral and written)
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Critical thinking
- Diploma
- Valid drivers license

Additional sponsor pay $150/month

**Salary negotiable depending on experience**

**Salary**: $45,000.00-$55,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay

**Experience**:

- dispatch: 1 year (preferred)
- Data entry: 1 year (preferred)

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