Bilingual Automotive Service Advisor

_Merson Automotive is a family-owned and -operated full-service garage, and a leader in top-notch tire sales and service. Founded in 1970, Merson has been a respected cornerstone of the automotive community in Montreal for three generations._
- The Merson family prides itself on a well-earned business reputation for quality automotive services, a dedicated team of skilled mechanics and experienced advisors, and professional integrity and unbeatable customer service that always goes the extra mile._

**Duties and Responsibilities**:
The Automotive Service Advisor/Tire Sales Specialist is part of an experienced, close-knit team who provide exceptional customer service at all levels. As a member of our team, the Automotive Service Advisor/Tire Sales Specialist is expected to:

- Greet customers in person in a friendly, professional, and courteous manner.
- Consult knowledgeably with customers and provide detailed product information on tires.
- Place and manage sales orders for new tires, and book installation appointments.
- Answer telephone calls and book appointments for a variety of automotive services and repairs.
- Provide rates and information to clients with regards to various repair and maintenance services.
- Create work orders, estimates, and invoices using garage software programs.
- Liaise with the Garage Services Manager on a regular basis.
- Interact professionally and respectfully with colleagues at all times. Demonstrate an attitude of collaboration and support.

**Qualifications required**:

- **Must be currently living in/near Montreal and eligible to work in Canada.**:

- Minimum of high school education; some post-secondary education would be ideal.
- Some automotive knowledge/experience in a garage environment is preferred.
- Minimum of three years work experience in face-to-face sales and customer relations.
- Interpersonal skills: positive, even-tempered approach in interactions with clients and colleagues.
- Professionalism, courtesy, and discretion with clientèle and with regards to their personal and confidential information.
- Ability to develop and foster enduring relationships with customers.
- Strong communication skills—perfect fluency in both English and French, spoken and written.
- Experience using computerized client and product databases, and performing Internet searches.
- Ability to learn and to work in a frequently fast-paced, high-energy environment.

**Benefits of joining the Merson team**:

- Group medical and dental insurance
- On-the-job training
- Employee discounts
- Friendly and energetic work environment
- Opportunity for professional development in a recession-proof industry

**Compensation**: Competitive, based on experience. (Start date upon hire.)

**Job Types**: Full-time, Permanent

Pay: $55,000.00-$75,000.00 per year

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Store discount
- VRSP

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- IF YOU HAVE NO PREVIOUS WORK EXPERIENCE IN THE AUTOMOTIVE SECTOR, PLEASE ANSWER THE FOLLOWING QUESTION: What other background, aptitudes, or interests do you have that lead you to believe that you would enjoy working in this industry and that you would be successful at on-the-job learning?

**Experience**:

- Sales: 3 years (required)
- In-person customer service: 3 years (required)

**Language**:

- English (required)
- French (required)

Work Location: In person