13391 - Case Manager

At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.

**Division**: Settlement & Family Services

**Program**:BC Services and Assistance for Humanitarian and Vulnerable Newcomers (BC SAF-HAVN)

**Employment Type**: Permanent Part-Time (28 hours per week)

**Number of Positions**: 1

**About the Position**:
The BC SAF-HAVN Case Manager supports the settlement and integration of newcomers who are refugee claimants, refugees, and other humanitarian migrants. This position assists clients with their immigration and settlement needs, accessing labour markets, connecting to local community, and upgrading English language proficiency. The Case Manager is also responsible for providing information orientation, referrals, facilitating workshops, and supporting events and community connections activities.

**Reports to**:Program Coordinator

**Key Duties and Responsibilities**:
**Program Promotion and Client Recruitment**:

- Participates in community events and internal and external meetings approved by the Program Coordinator
- Performs program promotion and marketing activities
- Keeps the program's activities in the Agency's website up-to-date
- Meets the annual target number of eligible clients
- Outreaches to local community organizations (e.g. public libraries, community recreation and seniors centers, government institution, schools, food banks, cultural and faith-based institutions, and other local community and social networks) to conduct program promotion and recruit new clients

**Direct Client Service Delivery**:

- Performs client intake and assesses clients' needs
- Provides information and orientation services as service delivery locations
- Stays up-to-date on clients' emerging needs and trends
- Delivers in-person and online services and workshops, such as one-on-one information and orientation and group facilitation that support the settlement, immigration, employment and integration needs of the eligible clients
- Assists clients navigate the appropriate immigration pathways in achieving permanent residency
- Supports clients' access to government, community and employment networks, services and programs
- Updates the Program Coordinator regarding changes to community and government services and procedures
- Maintains accurate service records and compiles monthly statistics
- Participates in staff meetings and trainings
- Assists and participates in Agency events
- Performs other related tasks as assigned by Program Coordinator

**Education, Training and Experience**:

- Bachelor's Degree in Social or Human Sciences or a related discipline
- Certified Career Development Practitioner (CCDP) certification is an asset
- Experience in working with refugee claimants, refugees, and other humanitarian migrants
- Experience in facilitating in-person and online workshop presentations and special events
- Knowledge of BC settlement, immigration information and local resources
- Knowledge of local labour market information

**Job Skills and Abilities**:

- Excellent verbal and written communication skills
- Ability to speak a second language is an asset
- Excellent group facilitation skills
- Excellent interpersonal and intercultural communication skills
- Ability to work independently and as part of a team
- Excellent time and resource management skills
- Excellent computer skills (including internet proficiency)
- Ability to work with individuals and communities facing cultural adjustment challenges
- Ability to create and maintain accurate client records and reports
- Ability to design, promote, deliver, and facilitate orientation and education workshops

**Additional Information**:

- Criminal record check and vulnerable sector check required
- Ability to frequently travel within the service region for program delivery
- Ability to work occasional evening and weekend duties

**About S.U.C.C.E.S.S.**:
S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.

At S.U.C.C.E.S.S., we take care of our communities and our people

Our staff is the source of our success and we make it a priority to ensure work-life