Servicenow Technical Lead

Requisition ID: 181414 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **The Team** Contributes to the overall success of the Service Management Technology (SMT) team under Global Employee Technology ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies and procedures. **The Role** - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. - Work with other lab members, such as business analysts, QA Testers, Architects, and the Operations Team to help support the delivery of releases. - Lead and coach the team members with task-oriented activities, coordinate the team developments between the teams and teammates - Extract and maximize business value by providing solutions that best fit the business (i.e., leveraging out of box versus heavy customization). - Help with proofs of concept to get the most out of the ServiceNow modules for the business. **Some of the Key Accountabilities include**: - Configure and develop solutions on the ServiceNow Platform (i.e Workflows, Business Rules, Script Includes, etc.) - Leading end-to-end ServiceNow implementation project teams and owning project delivery goals. - Must be able to work on multiple projects at the same time with good time management skills. - Provide guidance to junior members in the team. - Work without supervision on project work. - Provide Level 3 production support. - Provide support with technical solutions within your domain space (i.e., ITAM, ITSM). - Maintain up to date technical documentation. - Participate in estimation with your enterprise stakeholders. **What You Will Bring to Succeed** - Computer Science Diploma or Degree; or related work experience. - ITIL Foundation certification or training. - ServiceNow Advanced System Administrator certified or training. - ServiceNow Scripting certification or training a plus. - 3 - 5 years’ experience and hands on development in general module configuration on the ServiceNow Platform. - 1 - 3 years’ experience as a Tech Lead working on ServiceNow platform. - Experience with the Service Graph Connector in ServiceNow a plus - Strong experience and knowledge of integrations on the ServiceNow Platform, consisting of either REST, SOAP, Integration Hub, workflows etc. - Has experience in systems design and a solid understanding of development, quality assurance and integration methodologies. - Ability to do research and development of new ways to leverage the ServiceNow platform. **The Workplace** - We are technology partners who help the business transform how our employees around the world work - We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success - You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world - We foster an environment of innovation and continuous learning - We care about our people, allowing them to design how they work to deliver amazing results - We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation LI-Hybrid Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.