Lead Host

6 days ago

Toronto, Canada Valerie Full time

Hotel X Toronto is under new F&B management and is the group behind some of your favourite Toronto venues, such as: Kasa Moto, MIMI Chinese, Sunny's Chinese, Rasa, Sara, Baro, Parc Ave, Dasha, Petty Cash, Myth and more

Our Mission is simple. We are in the experience business. Our people first culture will inspire and empower our team to deliver moments that matter in an environment hyper focussed on the guest experience. Together we will build a best-in-class hospitality experience at Hotel X Toronto.

We are looking for a Lead Host to join our dynamic team at Hotel X Toronto.

Newly launched, Valerie, a three-story rooftop concept features 360-degree views of the city, an outdoor all-season pool and a rooftop skybar. Each floor offers a different experience including a sophisticated cocktail bar and attractive live music but streams together under one cohesive Japanese influenced concept.

**What You’ll Do**
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting list as needed
- Manage reservations
- Escort guests to assigned dining or bar area
- Provide menus for guests and notify party of Server’s name
- Greet customers upon their departure
- Coordinate with servers about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention
- Answer incoming calls and address customers’ queries
- Lead Host team
- Manage Open Table reservation software
- Support booking requests
- Help facilitate sales through reservations

**What You’ll Need**
- Proven experience as a host or server in a luxury or fast-paced environment
- Experience managing reservations
- Excellent communication skills (via phone and in-person)
- Attention to cleanliness and safety
- Patience and customer-oriented approach
- Excellent people skills with a friendly attitude
- Strong organizational skills with the ability to monitor the entire dining and bar area
- Flexible availability to work various shifts, including weekends

**Why Join Us**
- Above market wages
- Group health benefits
- Virtual mental healthcare support
- Exclusive discounts
- Staff meal
- Career advancement opportunities in a growing environment
- And more

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $18.25 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Paid time off

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

Work Location: In person

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