Service Advisor

1 week ago

Fergus, Canada A.O. Smith Enterprises Ltd. Full time

Service Advisors (Bilingual) are responsible for providing comprehensive, technical, hot line customer support to external French and English Customers.

**RESPONSIBILITIES**
- Provide part numbers to customer based on serial numbers provided.
- Troubleshoot and diagnose water heater issues based on information provided by the caller.
- Dispatch service providers (contractors) when required.
- Communicate across departments and throughout the organization.
- Validate warranty eligibility based on serial numbers.

**BASIC** **QUALIFICIATIONS**:
Highschool diploma (post-secondary an asset)
Must be fluent in French (written and spoken)

**ADDITIONAL**

**QUALIFICATIONS**:
1. Demonstrated passion and aptitude for technical work.
2. Possess a sound knowledge of customer service experience.
3. Knowledge of Microsoft Office.
4. Highly effective listening skills.
5. Ability to diagnose an operating problem by effectively collecting information about the installation and physical environment.
6. Detail oriented, must keep good records of conversations and capture the information in Salesforce.
7. Excellent time management skills with the ability to multi-task.
8. Effective call management skills and the ability to diffuse irate customers.

**Salary**: $24.14-$24.68 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Fergus, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Language**:

- French (required)
- English (required)

Work Location: Hybrid remote in Fergus, ON

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