Housing Worker

**ABOUT US**

Since 1954, CCI Ottawa has been dedicated to cultivating a vibrant and inclusive city where immigrants and refugees are supported, connected, and empowered. We are a full service settlement agency with multiple departments that offer a wide range of programs and services. Using a client-centred approach, we offer targeted case management. We do needs assessments, support with official documents and paperwork, information and orientation sessions, crisis counselling, housing assistance, translation, language classes, and help navigating public services such and agencies such as healthcare, the CRA, Service Ontario, and many others. In addition we offer programs that help newcomers become socially and economically connected, whether through sports, recreation, cultural activities, or job search and networking support. CCI also offers these services in a youth specific context. Finally, CCI Ottawa operates 4 Transitional Housing Sites. Each site provides shelter, food, and wrap around services to support clients as they move into permanent accommodations.

***
Under the direction of the Program Manager, the Housing Worker will support the housing programs and activities to secure affordable accommodation for all newcomer clients, using a multidisciplinary case-management approach will provide the clients with a broad base of support and resources. The Housing Worker will perform other duties, as the organization and the program require.

** Please note that this position will be worked out of Holiday Inn - 1199 Joseph Cyr street and we are hiring for two positions. **

This position reports to: Program Manager
Employment status: Full time
- Contract - March 31, 2026
Hourly rate: $30.09
Deadline date to apply: 5PM EST, October 9, 2025

Location: 1199 Joseph Cyr street

**MAIN DUTIES & RESPONSIBILITIES**
- Assist clients in finding suitable housing accommodations, including viewing housing options, unit availability, rent negotiation, leases, rent payment, and others as needed.
- Respond to referrals of new clients in timely manner, including housing intake and assessment of the clients needs and preferences.
- Based on their requirements and medical needs, assist clients in requesting reasonable accommodations from lease requirements.
- Liaise with RAP Officer at local Immigration for rent cheque payment, starter kit, and others as needed.
- Arrange client’s transportation “move in to & move out from” Reception House and other temporary locations.
- Facilitate RAP orientation, Housing workshops, and other basic educational workshops, and activities to orient clients to their new community, Canadian culture, and social norms.
- Conduct house briefing (meet & greet) with new arrival in all temporary locations.
- Maintain a good working relationship with landlords and community services to secure permanent accommodation for clients and integration.
- Maintain an up-to-date list of affordable housing inventory.
- Liaise and advocate for clients with community service providers and suppliers regarding clients’ needs (furniture delivery, date of moving, documentation, etc.)
- Accompany the client when moving out from temporary accommodations to ensure a smooth transition to their permanent housing and new community.
- Perform in-person follow-ups with clients and property owners, at the office, by phone, and/or through home visits to evaluate client progress/needs and to ensure housing retention.
- Maintain accurate service records and program documentation.
- Identify and support opportunities for housing advocacy.
- Work collaboratively with volunteers and staff, including other housing workers.
- Other duties as assigned and needed by the program.

**QUALIFICATIONS**
**(Education, Knowledge, Experience, Skills)**
- Post-secondary education in a related field, or an equivalent combination of education and experience.
- Good knowledge of the Settlement sector.
- Knowledge of affordable housing, housing issues faced by refugees, clients with mobility needs and medical needs.
- Experience assessing client needs to provide appropriate service and referrals.
- Experience facilitating one-to-one sessions and group workshops.
- Skilled at de-escalation, negotiation, and conflict resolution.
- Excellent organizational skills and time management.
- Ability to function in a multidisciplinary, culturally diverse workplace.
- Fluency in English is required. French and other languages is an asset.
- Active listening and capacity to communicate empathetically.
- Ability to work independently as a part of the team.
- Ability to work cooperatively at a time with other staff, the client, and client’s circle of support.
- The Catholic Centre for Immigrants (CCI) is committed to being an equal-opportunity employer._