Diversion Support Worker

Diversion Support Worker

Hours of Work: Evenings 3 PM-11:30 PM at 37.5 hours per week

Length of Employment: Permanent

Start Date: Immediate

Salary/Hourly Wage: $22.80/hr.

Open to: Internal/External

YWCA Regina Inc, established in 1910, aspires to a world where communities benefit from the full and equitable inclusion of women and families and that the experiences and perspectives of women and families are reflected in all facets of society. We are a community voice of and for women and a trusted partner in addressing the most complex community issues faced by women and our community. YWCA Regina provides childcare, shelter and housing, community programs, family support programs, and outreach. YWCA Regina Inc. Values Respect: Everyone is deserving of an equitable and judgement free environment Inclusion: Everyone has an equal voice Trust: Our work is done with integrity and authenticity to maintain the trust we have gained in our community Encouragement: We meet people and community where they are to support where they want to be Resiliency: We address difficult conversations and community issues YWCA Regina is committed to anti-colonial, anti-racist practice and to a workplace that prioritizes cultural safety. In addition, YWCA Regina is committed to creating a safe, inclusive, and accessible services and spaces for Gender and Sexually Diverse Persons. YWCA Regina acknowledges and accepts that our social systems, communities, and often our interpersonal relationships, organizational processes, advocacy, and practices perpetuate the marginalization of Indigenous peoples, Black people and Gender and Sexually Diverse people. YWCA Regina is committed to systemic change and to actions that further justice, truth, and reconciliation for marginalized peoples. YWCA has established commitments that outline the implementation of new practices and procedures involving actionable changes to policy, systems and governance.

Position Description: Under the supervision direct of the Women’s Housing Managers and the general supervision of the Directors of Women’s Housing, the Diversion Support Worker will respond to crisis and provide support from a Trauma Informed, harm reduction and client centered approach to women and families with complex barriers while working in collaboration with all YWCA Women’s Housing teams in meeting basic needs for housing, food, and safety. 

The duties and responsibilities include: Responsibilities: Service Delivery: - Connecting with and building relationships as the first point of contact for walk-in clients at the YWCA, - Direct clients into appropriate YWCA programs (Outreach, Shelter, or Residence) or provide light touch diversions services - Respond to crisis situations in a trauma informed manner, de-escalate when needed. - Support women and families to connect with Outreach Coordinators, Residence Coordinators, or Shelter counsellors to navigate government and community programs. - Maintain positive relationships with other frontline teams working with our target population, with a focus on agencies providing services for individuals impacted by trauma, mental health challenges and addictions. - Actively work towards developing familiarity with Indigenous cultural traditions and engagement with Indigenous people and communities. - Establish/maintain positive relationships with other professionals in the community including police, mental health support teams, emergency services. - Follow common case planning process with each individual, including intake/assessment process    Administrative Duties  - Maintain detailed and accurate electronic case files using HIFIS - VI-SPDAT, Track referrals, contacts, and other stats in accordance with program standards - Provide verbal and written reports to appropriate area managers at predetermined intervals  - Attend meetings to coordinate caseload and ensure regular communication with other YWCA Women’s Housing teams - Cooperate with team members to ensure other administrative needs are met 

Qualifications: - Experience working with Indigenous communities and cultures - Demonstrated experience working with the complex needs of people experiencing homelessness Knowledge of the Child Welfare system, Trauma Informed Care, and Family Violence would be an asset - Ability to work independently and with a team  - Accurate record keeping ability and basic computer skills (knowledge of HIFIS would be an asset) - Good communication and organizational abilities - Crisis intervention skills - Cultural awareness, and respect for women and children of various backgrounds - Class 5 driver’s license - Valid First Aid/CPR certification  

Note: Only applicants Selected for an interview will be contacted. No phone calls, please.

**Job Types**: Full-time, Permanent

**Salary**: $22.80 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift

Ability to commute/relocate:

- Regina, SK: r