Director & Head, Credit Risk - Tangerine

Requisition ID: 235798

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Director & Head, Credit Risk at Tangerine provides strategic direction, leadership, and oversight for Tangerine Retail Risk Portfolio Management & Credit Strategies across the lifecycle, ensuring business strategies, plans and initiatives are supported in compliance with governing regulations, internal policies, and procedures.

The incumbent leads a team responsible for maintaining the design and effectiveness of the credit risk framework at Tangerine Bank. It includes the development, assessment, implementation and monitoring of credit risk strategies, policies, controls, and procedures across the customer lifecycle for Tangerine secured and unsecured lending products (Mortgages, Home Equity Lines of Credit, Credit Cards, Unsecured Lines of Credit, Installment Loans and Overdraft Protection).

The Director & Head, Credit Risk will ensure all new approved credit exposures are aligned with risk appetite and shall operate within their delegated lending authority limits, in accordance with the enterprise risk management framework.

The role has key accountability to provide effective challenge and independent oversight of the $10Bn+ Tangerine credit portfolios, optimizing risk/return within governance controls and risk appetite by driving continuous improvement using best in class technology and analytics.

The incumbent leads a team responsible for risk detection and analysis, providing proactive recommendations and risk assessments to senior management and the Tangerine Risk Governance Committee (RGC) and Tangerine Credit Risk Committee (CRiC). Works closely with the Tangerine senior leadership team and key partners in the annual risk appetite planning. for Tangerine.

Provides a direct contribution to the credit quality of the Bank by establishing, executing, monitoring, and testing strategies and policies for credit lifecycle management.

**Is this role right for you? In this role, you will**:
**Lifecycle Strategies**
- Direct the development and implementation of credit risk origination strategies, policies, procedures, and systems with goal of using empirical decision models/algorithms to approve credit
- Ensure all new approved credit is aligned with risk appetite, delegated lending limits and optimizes capital and risk/return over the long term
- Recommend improvements of existing strategies, procedures, and policies in line with internal controls, compliance, and risk appetite
- Owns the design and delivery of portfolio management activities across both the secured and unsecured lending portfolios using Industry-leading technologies (TSYS, TRIAD, Digital Risk Engine)
- Leads a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge
- Leads team to build data driven risk treatments and strategies within appetite that support Banking’s external partnerships and loyalty program requirements, including where needed, participation in M&A assessments
- Lead cross-functional project teams to implement fit for purpose solutions for Tangerine Bank. Ensure digital and risk technologies are fully leveraged post-implementation
- Leverage champion/challenger (‘test and learn’) capabilities to confirm or refute portfolio assumptions, justify treatment changes, and identify whether risks are expected to exceed limits granted within the financial operating plan or risk appetite
- Should risk levels increase, proactively identify, and mitigate risk using root cause analysis, containment strategies and active portfolio management tools
- Ensure portfolio changes are well documented, communicated, tested, and governed by appropriate separation of duty controls
- Participate in various internal audit and OSFI reviews and quarterly monitoring on recurring basis. Ensure timely completion of reporting, management action plans and the self-identification of control strengthening opportunities

**Portfolio Monitoring**
- Evaluate the performance of risk-related strategies and liaise with business partners to assess current/emerging trends, risks, and impact (ensure robust daily/weekly/mthly reporting)
- Recurring independent reporting to Credit Risk Committee, Risk Governance Committee
- Adhoc reporting and content preparation for the Tangerine CEO, SVP, Product monthly and to the CRO in preparation for Tangerine Board, on a quarterly basis
- Monitor, assess and evaluate various customer management strategies as well as overall portfolio performance. Through various dimensions of analysis, work closely with business partners to develop actionable tactical recommendations to enhance program effectiveness and profitability, especially for top segments and/or vulnerable customers e.g., affordability frameworks, loss mitigation toolkits etc

**Support Business Line Initiatives/Projects**
- Work with key stakeholder