Customer Care Manager

2 weeks ago

Campbell River, Canada Pacific Nations Auto Sales Full time

**Job Title**: Customer Care Manager**

**Location**: Campbell River, BC

**Company**: Pacific Nations Auto Sales and Finance Ltd.

**Wage**: Starting at $25 per hour

**About Us**

Pacific Nations Auto Sales and Finance Ltd. is a customer-focused pre-owned vehicle dealership committed to providing a seamless, quality experience for our clients. We serve all of British Columbia with integrity, offering top-quality vehicles, free home delivery, and dedicated post-sale support. We believe in creating lasting relationships with our clients, which is why we’re looking for a dedicated Customer Care Manager to join our team.

**Position Overview**

The Customer Care Manager is key to our post-sale operations, ensuring that our clients receive ongoing support and care after their purchase. From follow-ups to handling any concerns, the Customer Care Manager plays a crucial role in maintaining Pacific Nations' high standards of customer satisfaction and loyalty.

**Primary Responsibilities**
- Conduct a follow-up call within 24-48 hours post-sale, ensuring customer satisfaction and answering any questions
- Confirm payment processing on the client’s first payment date and address any issues
- Send reminders every three months, starting at three months post-sale, for oil changes and vehicle performance check-ins
- Manage client inquiries, feedback, and complaints, coordinating with repair shops or towing services when needed
- Encourage clients to post a social media recommendation, offering a $20 Visa gift card as a thank-you
- Regularly check in for trade-in interest and client feedback
- Administer annual surveys and document compliance audits to support continuous improvement
- Support loyalty and client retention initiatives by managing milestone-based discounts, special events, and loyalty programs

**What We’re Looking For**
- Strong communication and interpersonal skills with a warm, professional approach
- Excellent organization skills and attention to detail
- Ability to handle and resolve complaints empathetically and professionally
- Proactive problem-solving skills, with the initiative to anticipate client needs
- A client-focused individual passionate about delivering exceptional customer service

**Why Join Us?**
- Opportunity to make a meaningful impact in a growing, client-first dealership
- Competitive starting wage of $25 per hour
- Supportive work environment focused on growth, respect, and continuous improvement

Pay: $25.00 per hour

Expected hours: 35 - 40 per week

**Benefits**:

- Dental care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift

**Experience**:

- Organizational skills: 1 year (required)
- Management: 1 year (required)

Ability to Commute:

- Campbell, CA (required)

Work Location: In person

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