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Program Associate
2 weeks ago
Who are you?
You’re a skilled business professional, looking for a progressive, mission focused organization where you can make a difference for an entire industry.
You want a challenging and engaging role where you can use your skills to make a big impact on hundreds of businesses by delivering content and supporting our role as the official safety association for hotels & conference centres all over Alberta.
We have just the opportunity you’re looking for.
Who are we?
We’re the Alberta Hotel & Lodging Association (AHLA), the voice of Alberta hotels. We bring together Alberta hotels to help our members prosper. Our advocacy work protects and promotes the interests of our members with regard to legislation, policy, and regulations that affect Alberta’s tourism and hospitality industry. Our cost savings programs provide add value to members and improve the quality of hotel operations. Our health & safety programming provides current and relevant training and resources for the industry as a whole.
We’ve been around for over a century, and a large part of our success comes down to our service-oriented, collaborative, and innovative team.
That’s where you come in.
Program Associate
**Responsibilities**:
- Support the Director of Member Services and other team members to develop, implement and evaluate programs to fulfil the AHLA’s mission and 10 year target
- Coordinate with colleagues to and prepare presentations and reporting packages for the leadership team, Board of Directors and other stakeholders
- Own the member onboarding and off boarding process for programs, including developing, documenting, and simplifying processes
- Act as a liaison with WCB and program partners
- Maintain scorecard and CRM data to ensure accuracy, identify and action trends in financial, safety and participation data to certify the quality of metrics through progress reports
- Provide logístical and communication support for AHLA programming including meeting and travel support, and scheduling and managing safety training sessions for subscribers
- Work collaboratively with internal and external partners to serve safety subscribers, members and clients alike
- Support marketing initiatives to engage industry with safety resources, manage and update website content and program literature
**Skills**:
- Ability to juggle multiple tasks simultaneously and prioritize projects efficiently, experience coordinating with multiple stakeholders and managing multiple projects
- Strong ability to forecast and predict needs of the role through business cycles - see around corners and anticipate
- Familiar with using CRM and learning management systems to manage data, manipulating and analyzing data to support strategic decision making
- Ability to recognize patterns and develop business processes that support effective delivery of programs and services
- Strong interpersonal and communication skills, attention to detail
- Ability to synthesize data, identify trends and suggest action plans to mitigate risks and maximize opportunities
- Understand links between, and work with complex, interconnected technology systems - leverage them to find new insights and better ways to serve our members
- A self-starter with the ability to identify problems and present solutions
**Qualifications**:
- Post-secondary degree or diploma in business, business administration or related
- Experience working as a program coordinator/assistant/administrator, sales coordinator, marketing coordinator, or similar
- Experience directly interfacing with clients, members, or vendors
- Strong proficiency with MS Office (Outlook, Word, PowerPoint) and above average skills with Excel for data extraction and analysis
- Experience managing ongoing projects and adhering to timelines
You’re forward-thinking, a great communicator, and work collaboratively with staff, members, and stakeholders. As a small team, we’re all hands-on-deck, meaning there will be plenty of learning opportunities, variety, and a chance to evolve within your role.
Working with the AHLA
We’re a close-knit, collaborative group of people committed to providing the best service and value to our members. Some of our team members have been with us for 5, 10, and even 20 years, which we think says a lot. All of us embrace our 5 Core Values:
- We live with **Integrity** - We choose to do the right thing, even when it’s hard.
- We take pride in Serving - **Service** is an attitude. It’s about doing your best, in whatever job you’ve been given to do.
- We embrace **Challenge** - If you prefer a job that is familiar with repetitive tasks and little disruption, then working at the AHLA is probably not for you.
- We are Stewards - Each of us has a duty to protect the reputation and assets that our members have entrusted to the association, demonstrating our value of **Stewardship**.
- We have **Fun **- If you want to work for us, bring your passion and enthusiasm, and prepa
