Retail Food Store Assistant

5 days ago

Winnipeg, Canada Hoffmann's Fine Foods Full time

**Job Overview**
We are seeking a motivated and enthusiastic Retail Sales Assistant to join our dynamic team. In this role, you will be responsible for providing exceptional customer service, assisting customers with their purchases, and ensuring a positive shopping experience. You will play a key role in driving sales and promoting our products through effective communication and merchandising strategies.

**Responsibilities**
- Provide high standard customer service to contribute to an inviting and efficient shopping environment, helping to build customer loyalty and support the store’s reputation in the community
- Greet customers with a friendly and welcoming attitude upon entering the store
- Respond promptly and professionally to customer inquiries, provide product information, and assist in locating items
- Address customer complaints or concerns in a courteous, solution-oriented manner, escalating issues to management as needed.
- Promote store promotions, loyalty programs, and special offers to boost sales and enhance customer experience
- Follow proper food handling procedures to ensure food safety
- Operate point-of-sale systems, on-line orders, and supporting the store’s daily functions
- Maintain cleanliness of store and storage areas by sweeping and mopping, and ensuring shelves and displays are clean and free of debris
- Monitor stock levels by identifying items that need to be restocked, and assisting with monthly inventory counts
- Receive deliveries, unpackage items, and place them on shelves, cooler, and freezers to maintain well-stocked and organized shelves and ensure proper rotation and organization following First-In-First-Out (FIFO) approach
- Adhere to store policies and procedures including workplace safety
- Stand for extended periods and lift heavy objects up to kg 15 kg
- Other duties as assigned

**Skills**
- Excellent communication skills, both verbal and written, with strong phone etiquette.
- Proven customer service skills with a focus on building relationships and enhancing the shopping experience.
- Ability to manage time effectively while multitasking in a fast-paced environment.
- Strong organizational skills to maintain inventory and store displays efficiently.
- Minimum one year experience in retail sales, technology sales, or technical sales is highly desirable.
- Proficiency in POS systems for transaction processing.
- Basic math skills for cash handling and transaction accuracy.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse customers.
- A proactive approach to upselling products based on customer needs. Join us as a Retail Sales Associate where your passion for customer service will shine while contributing to our team's success

**Job Type**: Casual

Pay: $15.80-$16.50 per hour

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Work Location: In person

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