Housing Manager

1 week ago

Vancouver, Canada EF International Language Campuses Full time

Elevate your career by taking on a pivotal role as the Housing Manager at EF International Language Campus, Vancouver. If you are an experienced professional with a sales background and robust management skills, this is your chance to shape the logistics of our student accommodation services, ensuring a true "home away from home" experience for our international students. Job responsibilities: - Work to ensure a high level of customer service to international students, host families and other members of the community where students reside. - Manage our student residences to ensure the safety and overall satisfaction of our students. Help resolve conflicts and enforce disciplinary procedures as necessary. - Manage a team of Residence Advisors who live at the student residence. - Effectively maintain and pursue positive relations with outside vendors including management teams of external residences. - Work directly with foreign office staff (English speaking) to produce quality assurance and problem solve any issues that may arise. - Efficiently manage day to day administrative tasks. - Manage host family payments, ensuring payments are made accurately and on time. - Work directly with students, resident advisors and host families through daily communication to problem solve, manages crises, and help students acclimate to a new environment. - Collaborate with Housing Department staff to drive results and ensure successful host family recruitment and student placements in host families throughout the community. - Pursue imaginative and innovative techniques to ensure deadlines are met and the highest quality standard is achieved. - Be an influential leader and manager to a team: run meetings, develop agendas, drive improvement. - Position is full-time and will require some weekend work and after hours phone calls at peak times of year. - salary range: $45,000-$48,000 per year - start date: December 2, 2024 Requirements: - Customer Service Minded - Proven leadership track record - Strong conflict resolution skills - Excellent organization and communication skills - Ability to meet long and short term goals - Creative thinker, flexible, and adaptable mindset - Extremely detail oriented - Ability to work in a fast paced environment, with the ability to react quickly and make sound decisions. - Advanced analytical skills and spatial planning skills - Dynamic and outgoing person - Comfortable working with diverse populations - Bachelor’s degree required - Travel or study abroad experience preferred - Sales or recruitment experience desirable About EF Education First At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

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