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Bilingual Call Center Agent

3 weeks ago

Hawkesbury, Canada Total Credit Recovery Full time

**Total Credit Recovery Limited** is the leading and largest collection agency in Canada with over 350 employees across 4 provinces. We work with recognized portfolios and our clients are the largest financial and government institutions and recognized telecommunications companies. **Some work from home opportunities are available.**

We are currently seeking hard working, enthusiastic, professional **Bilingual **Debt Counsellor**/ Collections Officer (NOC 6235 Category B) **at our **Toronto, ON Headquarter.**

The Collections Officer will provide debt recovery services for a variety of large clients. This involves contacting consumers via the telephone to update accounts, negotiate settlements of loans and credit card balances, process payment, answer consumer inquiries and provide necessary account related information, and to comply with all regulatory and company policies at all times.

**Responsibilities**:

- Make contact with consumers via the telephone to arrange payments for past due accounts
- Handles each call as per call model but alters as call requires to ensure successful completion of the interaction
- Complete initial trace work using online tools and account systems
- Verify consumer information
- Follow set regulations and guidelines set by provincial, federal and client specific directives
- Professionally and respectfully negotiate with consumer and explore money sources to determine best possible arrangement
- Maximize revenue and achieve set goals and objectives
- Other duties as assigned

**Requirements**:

- Fluent in **English and French**
- Willingness to learn
- Professional, tactful and empathetic
- Strong typing skills
- Call Center experience is an asset

**What We Offer**:

- Competitive salary - based on experience
- Commission, contests and bonus plans
- Paid training
- Great benefits, including medical, dental, and optical
- Friendly and fun work environment
- Opportunities for advancement

**Salary**: $15.25-$17.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Tuition reimbursement
- Vision care
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

**Experience**:

- Call Center: 1 year (preferred)
- Collections: 1 year (preferred)
- Customer Service: 1 year (preferred)

**Language**:

- French (required)
- English (required)