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Front of House Team Lead

3 weeks ago

Edmonton, Canada Seoul Fried Chicken Full time

**WE ARE HIRING**

**WHY SFC?**
- Fun, exciting, and positive environment
- Flexible work schedules (P/T or F/T)
- Competitive wages
- Branded uniform
- Employee Discounts
- Growth opportunities
- Excellent training programs
- Equal opportunity employer

We take care of our employees. It’s time to work for us
- YOUR VIBE_

We are looking to hire a customer-oriented restaurant supervisor to ensure that all restaurant operations run smoothly. The restaurant supervisor's responsibilities include overseeing the activities of restaurant staff, expediting customers' orders as needed, and maintaining good working relationships with suppliers. You should also be able to identify ways to decrease the restaurant's operational costs.

To be successful as a restaurant supervisor, you should exercise effective management skills and take necessary disciplinary actions to address poor staff performance. Ultimately, a top-performing restaurant supervisor should be able to achieve exceptional customer service and ensure that customers have a pleasant restaurant experience.
- YOUR JOB_

**RESPONSIBILITIES**
- Making people’s day on all fronts: Greeting people, taking orders, and satisfying the fried chicken lovers
- Processing payments. Working cash, working your smile.
- Prepare food products for customers maintaining the highest level of product quality and cleanliness.
- Provide prompt and efficient service to customers in a courteous and friendly manner while striving to exceed customer expectations and achieve 100% customer satisfaction.
- Staying organized with all orders being placed (in-store, delivery apps, take out)
- Initiates actions to correct customer complaints and refers serious customer concerns to management immediately
- Ensures all products are packaged in approved wrapping/containers
- Ensures products/supplies are rotated in and out of storage
- Ability to work in a high paced environment while keeping calm and organize
- Cleanliness and organization skills
- Weight Handling: Up to 20+LB
- Screening, interviewing, hiring, and training restaurant staff.
- Managing restaurant staff's work schedules.
- Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
- Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
- Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
- Monitoring the restaurant’s cash flow and settling outstanding bills.
- Reviewing customer surveys to develop and implement ways to improve customer service.

**EDUCATION/CERTIFICATES REQUIRED**
- Partial high school education or higher
- Food handling certificate
- Pro-serve certificate

**QUALIFICATIONS**
- Preferred 2 years’ experience in hospitality/customer service role
- Reliable transportation so you can be on time for every shift
- Availability for weekdays, evenings or weekends as needed
- Excellent communication skills
- Passion for great customer service
- Positive attitude
- Strong prioritization skills
- Team-oriented
- Maintain inventory and records of food, supplies and equipment
- Prepare and cook complete meals or individual dishes and foods
- Bilingual is an asset
- Proven experience working as a supervisor in the hospitality industry.
- The ability to work in a fast-paced environment.
- The ability to stand for extended periods.
- Strong management skills.
- Excellent organizational skills.
- Exceptional customer service skills.

**Our Core Values**

At Seoul Fried Chicken, our core values make us who we are. We're looking for a Front of House Manager who embodies these values with every step, every smile, and every savoury bite:

- **Passion for food**: We're all about delicious, high-quality food and we want someone who shares that passion.
- **Team player**: We're all in this together and we need a team player who can work harmoniously with others.
- **Positive attitude**: Our work is our play and we want a Front of House Manager who's always ready for fun.
- **Flexibility**: We roll with the punches and we want someone who can do the same.
- **Attention to detail**: It's the little things that make a big difference and we need someone who can see the details others miss.
- **Strong work ethic**:We work hard, we play hard and we want someone who can keep up.
- **Willingness to learn**: We're constantly evolving and we want someone who's eager to grow and evolve with us.
- **Korean-food culture knowledge**: We're all about Korean cuisine and we want someone who shares our appreciation for its rich history and culture.

Pay: $16.00-$18.00 per hour

**Benefits**:

- Company events
- Flexible schedule
- On-site parking
- Store discount

Ability to commute/relocate:

- Edmonton, AB T5J 0Z9: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**: