Patient Experience Ambassador

2 weeks ago

Montréal, Canada HealthHub Solutions Full time

Be a part of innovation, success, and teamwork We are currently looking for a Patient Experience Ambassador to join our team.

Exciting things are happening at HealthHub We are striving to make a difference in Canadian healthcare. We understand our customers’ needs and we want to collaborate with them to remove obstacles and barriers as we support beneficial changes in the healthcare community. Our ultimate goal is to improve healthcare in Canada by helping doctors, nurses, and administrators be more productive and efficient in serving their patients.

**PURPOSE OF THE POSITION**:
The Patient Experience Ambassador provides best-in-class customer service as customers use HealthHub devices across Canadian hospitals. This role is the key revenue driver at the bedside through promoting and marketing HealthHub services. They are accountable to revenue targets by leveraging tools and marketing materials to strategically sell HealthHub services at the bedside.

**JOB INTERACTIONS AND INTERFACES**:
**Internally**: This role interacts with members of the Operations and Rental Management teams.

**Externally**: This role interacts with hospital administration and end users.

**Responsibilities**:

- Provide an excellent customer experience at every point of contact.
- Key revenue driver at the bedside through promoting and marketing HealthHub services
- Accountability to revenue targets by leveraging internal tools to strategically sell HealthHub services at the bedside
- Be a thought leader and strategist to identify revenue generating opportunities at the hospitals
- Respond to all customer inquiries regarding the provided services in a timely and professional manner.
- Engage hospital patients and hospital staff members to understand their view and feedback on HealthHub services.
- Inspect, audit, and document on-site equipment.
- Ensure required stock of marketing materials are available on-site.
- Assist the customer in completing the rental process, including activation of services, and the processing of the payment.
- Complete assigned service tickets in the trouble reporting system, including all required service information and times.
- Identify and act on opportunities to improve revenue generation through insights generated by regularly analyzing KPI reporting.
- Follow all HH and hospital health and safety guidelines, including hospital-specific infectious control standards.

**Experience and Qualifications Required**:

- Excellent communications and interpersonal skills.
- Bilingual in French and English
- Experience engaging customer feedback.
- Minimum high school diploma or equivalent.
- 3+ years of experience in a customer service role.
- Ability to pass the required background check and immunization status to work in a healthcare facility.
- Excellent computer skills including Microsoft Outlook, Word and Excel.
- Excellent attention to detail and ability to maintain accurate documentation.
- Must have vehicle, valid Driver’s License (full G license), in good standing.
- Experience working in a healthcare facility (e.g., hospital, long-term care home) is an asset

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