Service Desk Assistant

1 week ago

Toronto, Canada The Royal Conservatory Full time

**Job Description**:
The Royal Conservatory is one of the largest and most respected music education institutions in the world, providing the definitive standard of excellence in curriculum design, assessment, performance training, teacher certification and arts-based social programs.

**Position Summary**

This position is suited to mature, self-directed individuals with a flair for customer service and the ability to diplomatically manage customer expectations. Reporting to the Service Desk Manager, this part-time position implements RCM schedules and policies by:

- Providing exemplary Customer Service and ambassadorship of RCM offerings and services.
- Controlling access to practicing and teaching spaces.
- Coordinating demands for audio/visual and computer equipment.
- Liaising with building maintenance staff for room and equipment set-ups.
- Providing Mailroom relief; sending outgoing mail and couriers, sorting and distributing incoming mail; coordinating office supply requests.

**Shifts are scheduled during RCM operating hours (8** **a.m.** **-** **10** **p.m.), which include evenings, weekends and Statutory holidays; therefore, **flexibility in scheduling is required**. Shifts may vary between 6** **-** **8 hours/day.**

**Key responsibilities include**:

- Provide excellent front line Customer Service and assistance to students, faculty and the public.
- Assign and rent practice studios and classrooms.
- General Reception duties.
- Work with building services staff by providing details for room set-ups.
- Maintain key and A/V equipment inventory for studios and classrooms.
- Assist in completing assigned clerical duties related to production and scheduling.
- Sale of practice cards including cash handling, POS Debits and nightly reconciliation.
- Manage the timely delivery of all internal and external mail as required.
- Order and distribute office supplies for all departments.
- Accept shipments at the loading dock and distribute to the recipients.
- Maintain in-depth knowledge of postal rates, services and regulations.

**Job Requirements**:

- Excellent interpersonal, communication, and customer service skills.
- Familiarity with cash-handling and POS terminals.
- Working knowledge of Microsoft Word and Excel in a Windows Professional 7 environment.
- Ability to work with mínimal supervision and assimilate details.
- Ability to work in a high-pressure atmosphere and respond to customer demands while remaining focused.
- Previous Hotel or Academic Front Desk experience is an asset.
- Post-secondary education preferred.
- Basic mailroom duties.

RCM is committed to a policy of equity and inclusion.

In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and RCM’s Access and Equity policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.

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