Associate, Quality Services

Job Description Summary

At Paladin Pharma, we strive to offer a work environment that meets the diverse needs of our team members and advances the goals of the individual, the team and the company, while promoting flexibility, accountability and collaboration. If you're looking for a hybrid work environment, Paladin is the place for you

This position requires a presence at our office located in St-Laurent, Montreal, two days a week, on Tuesdays and Wednesdays.

The Associate, Quality Services is responsible for receiving and logging general inbox inquires, change controls, deviations and/or complaints. This person is responsible to ensure GMP documents are properly and accurately filed and is responsible to follow-up with suppliers and internal stakeholders for obtaining clarifications and timely completion of the items. This person is responsible to review GMP documents, when applicable and escalate potential issues to Management.

Job Description
- Associate, Quality Services (15 months contract)_
- Prepare documentation such as change controls, deviations, CAPAs and complaints.
- Follow up with suppliers for documentation requests.
- Ensure that GMP documents are properly filed for accurate record keeping purposes in the enterprise document management system.
- Support GMP documentation requirements.
- Review GMP documents.
- Support the quality management system by initiating or providing assessments.

Your Profile
- Bachelor’s degree in sciences with 3 years' experience or DEC with minimum 5 years of relevant work experience in a quality-related role.
- Experience in a GXP environment within the pharmaceutical or medical device industry.
- Knowledge of Good Manufacturing Practice (GMP) and Good Documentation Practice (GDP) principles, theories and concepts, terminology, concepts, regulations and GXP/ISO industry standards.
- Ability to establish and maintain effective working relationships with customers, earning their trust and respect and ensuring that service levels are maintained, as well as ensuring GMP compliance and adherence to established procedures.
- Ability to communicate effectively using a variety of styles to ensure service levels are maintained.
- Ability to plan, prioritize and manage multiple simultaneous tasks and complete them within agreed deadlines.
- Bilingual (French and English) with good oral and written communication skills.
- Paladin Pharma strives to offer a French-speaking work environment to all its Quebec-based employees. Although, as part of its francization program, Paladin Pharma has taken all reasonable measures to avoid imposing the requirement of English, knowledge, and proficiency in English for Associate, Quality Services position is at an intermediate level, particularly due to the need to communicate and collaborate occasionally in English with English-speaking business partners outside the province of Quebec._

What We Offer
- Hybrid work schedule
- Benefits package on first day
- Retirement Savings Plan (RRSP)
- Employer contribution to employee RRSP (DPSP)
- Employee Assistance Program (EAP)
- Telemedicine program
- Employee Referral Program ($)
- Free gym on site
- Free parking

Commitment to Diversity, Equity, and Inclusion:
At Endo, our diversity unites and empowers us as One Team, and we are committed to cultivating, and valuing, each person’s unique perspective. We actively promote a culture of inclusion that draws strength from our broad spectrums of diversity, including race, ethnicity, religion, gender identity or expression, national origin, color, sexual orientation, disability status, age, and all our other unique characteristics, qualifications, demonstrated skills, achievements, and contributions, backgrounds, experiences, cultures, styles, and talents.

About Us:
Headquartered in Montreal, Canada, Paladin Pharma is a leading specialty pharmaceutical company focused on acquiring or in-licensing new pharmaceutical products for the Canadian market. Its dedicated employees have made Paladin one of Canada's pioneering specialty pharmaceutical companies.

Paladin is an operating company of Endo USA, Inc, a highly specialized pharmaceutical company that brings quality branded and generic products to patients through excellence in development, manufacturing, and marketing.

To learn more about us, visit our website at