Crew Productivity Manager

**Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.**

Furthermore, the incumbent will manage the accommodation process of our cabin crew employees, along with the Return-to-Work program, the Workers Compensation program and the Group Disability Insurance Program in conjunction with Occupational Health Services and Disability Management and Accommodations team.

**Responsibilities**:

- Manage, monitor and co-ordinate various activities and processes to achieve excellence in the areas of attendance.
- Lead the development and enhancement of all attendance programs and processes.
- Promote healthy and productive workforce initiatives.
- Lead, motivate and coach cabin crew members; provide constructive feedback and action plans
- Anticipate, identify and resolve attendance issues, including program abuse, using a results-oriented approach to enhance overall employee reliability.
- Provide guidance and coaching through direct meetings with cabin crew members, and work towards lowering absenteeism levels and associated costs.
- Proactively manage Return-to-Work, WCBC, WSIB, CNESST and GDIP employee files focusing on the individual’s safe and early return to work.
- Regularly review cases and files - contest and negotiate decisions as appropriate.
- Proactively follow up with cabin crew members to implement necessary corrective actions based on daily absenteeism reports. This includes addressing patterns, instances of travel during book-off status, and cases where sick time is exhausted.
- Analyze and challenge existing processes to make continuous improvements.
- Uphold positive relationships with Operational Management and Performance Management engaging in two-way feedback, co-sharing of initiatives, concerns and Company directives
- Continuously communicate and strengthen relationships with outside departments (i.e. OHS, Disability Management, HR etc.).
- Ensure provisions of the Official Languages Act are applied to the daily work environment as required
- Maintain appropriate and thorough documentation of all files.

**Qualifications**
- Post-Secondary degree in a relevant field (e.g. Human Resources, Business Administration) or equivalent years of experience in a similar role.
- Minimum 3+ years of experience in managing absenteeism or in similar roles.
- Practical experience in attendance management, programs, and cost savings.
- A good working knowledge of Corporate Absenteeism Management Programs.
- Airline experience, with specific knowledge of In-Flight Service is considered a strong asset.
- Strong employee focus, treating all employees with professionalism and care.
- Recognized ability to work under pressure, handle stressful situations and maintain flexibility.
- Able to influence, convince and create mutually acceptable solutions in the context of conflicts.
- Experience in working with a unionized workforce, with a knowledge of In-flight Service Collective Agreements is considered an asset.
- Experience with In-Flight Service procedures, programs, technology, principles, theories, and/or ideas.
- Knowledge of Peoplesoft, and Netline, is considered an asset.
- Superior written and verbal communication skills.
- Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.

**Conditions of Employment**:
**Linguistic Requirements**

**Diversity and Inclusion**

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.